Net Zero Asked for month to month dial up service NOT 12 months or Hi speed Internet

I called netzero to set up a dial up month to month service. I checked my billing status and found that netzero had signed me up for hi speed and a 12 month plan. I was also told I would be charged $25 dollars for cancellation. I have repeated their mistake numerous time. Netzero said I authorized this plan. I did not and never would. Netzero is ripping me off. I move often and have a very limited budget. During the conversation with the rep for netzero I repeated all the specifics at least twice. Month to month was agreed to. I used their service about a year ago with the same plan and never had a problem. I am mad and this company is unethical.

Kim
garland, Texas
U.S.A.