• Report: #1014175

Complaint Review: Net fashion Avenue

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  • Submitted: Thu, February 14, 2013
  • Updated: Thu, February 14, 2013

  • Reported By: Hanson — Boston Massachusetts USA
Net fashion Avenue
706 N 7 Highway ste D Blue Springs, Missouri United States of America

Net fashion Avenue Netfashionavenue.com Out of stock for 3 months No Refund! Hide behind Fine print policies that nobody reads! Blue Springs, Missouri

*Consumer Comment: Netfashion Avenue Exposed, diversion tactics failed

*REBUTTAL Owner of company: Hanson Bechat is a liar

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Out of stock for 3 months No Refund! When ordering online, you will see that merchandise is available and that the shopping cart will walk you to the final step and that you will have to check the "Policy Agreement" Radio box in order to continue. This is standard of all shopping carts. When my dress did not show up three weeks later, I called and was told that I have to wait 3 months for it. I told them to kindly cancel and refund my order and that is when vendor refused to comply with my request and referred me to their "terms of use" policy that I "agreed" to.

I told them that waiting for a merchandise to be delivered in 3 months is unreasonable and that the average consumer usually expect normal delivery of merchandise within a week or two, their response was " Our policy was written by good attorneys and that it will be enforced at all cost" I begged them to reconsider because I just spent $5000 with them and that the problem is with one of three dresses I ordered. [continued below]....
..... They are now sending me to collection because I filed a dispute with my credit card that was glad to refund me for a merchandise I paid for but never received.

I am very upset with this customer and I cannot believe that vendors like them still exist online, I did notice today that they have received F rating on BBB and that Yelp is showing multiple negative reviews for their bad service. They seem to intimidate people with their "well written" policies!

My two cents and this is my personal opinion, shop around and always check business ratings before making a purchase and I would definitely stay away from doing business with this vendor, they are horrible but don't take my word for it, google them.

This report was posted on Ripoff Report on 02/14/2013 10:21 AM and is a permanent record located here: http://www.ripoffreport.com/r/Net-fashion-Avenue/Blue-Springs-Missouri-64014/Net-fashion-Avenue-Netfashionavenuecom-Out-of-stock-for-3-months-No-Refund-Hide-behind-F-1014175. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 1Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Netfashion Avenue Exposed, diversion tactics failed

AUTHOR: Crisp sound - ()

It is easy to call your paying customers liers and put the fingers away in hope of tearing down credibility but if the facts speak for themself and if I may point out the following facts:

 

- Better Business Bureau Rating: F (that speaks volumes, assuming this customer was wrong, how the other dozen complaints that were all ruled against Netfashion because they were ripping people off)

-The Secretarty Of State of Misouri Has suspended the business license and the LLC is now terminated see it here sos.mo.gov/kbimaging/30129957.pdf This is public records and they have over 20 registered complaints against this vendor.

- Consumer review boards are bussung with negative feedback, here is another client: (((REDACTED)))netfashionavenue-beware-netfashionavenue-are-scammers-c607445.html

 

Instead of personally attacking your clients, find out why they are complaining and fix the issues, your try to divert people attention to the customer did not work. 

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#2 REBUTTAL Owner of company

Hanson Bechat is a liar

AUTHOR: Balkani - (United States of America)

Dear Hanson Bechat,

With us you placed 3 different orders for the past 2 years. Order number 14774 and order number 19808 where delivered in full to your address at

Hanson Bechat
262 Middlesex St
Lowell, MA 01852
United States 978-888-5057

1Z71W4F5A892222405
1Z71W4F54299906557

Both of those orders where not $5000 as you claim and they were delivered promptly.
The issue was with your order 19818 when you made us special order this dress for you and then decided to cancel when we specifically state we do not offer cancellations. You made a chargeback and we sent you to a debt collector which is our right in accordance to our policies. It is a comment since then if you make any company special order something for you - you will not be able to cancel.

Also obviously we give you pure good service prior to this order as you come back for more for the past 2 years. we will make sure you do not defraud other merchants. 
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