- Report: #581455
Report - Rebuttal - Arbitrate
Complaint Review: Net10 - Tracfone
Net10 - TracfoneMiami, Florida United States of America
Net10 - Tracfone Net10 charges for a message saying "this phone has not been activated for international calls" 6 waisted hours with their customer service Miami, Florida
I believe that this "technician" was just trying to fill up his hours with something. When he told me for about the 15th time to take the SIM card and the Micro SD out I asked him how many more times he wanted to try this and finally it was "it looks like your phone is broken, we are going to exchange it". Actually it was just a bad Micro SD card that they had included with the phone. I bought one from Walmart and it worked fine.
There was still another issue with international calls. According to their manual this phone and this prepaid plan was good to call to a list of countries for an additional fee of 5 cents per minute. Nothing about having to activate the international service, the manual just states: " you can call over 60 international destinations from your Net10 phone for just 5cents more per minute. Please wait 2 business days after your Net10 phone is Activated to make international calls.
A - From your Net 10 phone, dial *1, then press the SEND key.
When ever I pressed *1 I heard a message like "this phone is not activated for international calls...." and another minute was deducted from my account. After about 1 week I still was not able to make international calls but I had about 30 minutes less on my account.
I called their tech support again: the guy told me that I had to wait for an email confirming that the international service was activated on this phone. (about 1.5 hours with this guy) I asked him to return the minutes that were deducted from my account without having received any service and the answer was "no, I can't give you these minutes back". He transferred me to the department for international calls and I spent another 1.5 hours on hold without talking to anybody. Finally I hung up. Its been 3 weeks now since I activated the phone. Until now I have not received the "international call activation message." I will return this phone and stay away from Net10.
This report was posted on Ripoff Report on 03/15/2010 09:22 PM and is a permanent record located here: http://www.ripoffreport.com/r/Net10-Tracfone/Miami-Florida-/Net10-Tracfone-Net10-charges-for-a-message-saying-this-phone-has-not-been-activated-fo-581455. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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