I purchased a net10 package last month that advertises bring ur own phone. I was not aware that I would not be able to send pictures or access the web by not using their phone.
So I was stuck with a 50.00 unlimited plan that advertises talk, text, and web.. but all i could do was talk and text. So today I go online to renew my monthly plan. I figured since all I can do is talk and text, that I will just purchase a 25.00 card.
I called to renew my plan and was told that with my phone it only uses the unlimited 50.00 card. I was furious. He said that so the card will not go to waste, to go and purchase another 25.00 card and call back with both pin numbers and they would convert them to the 50.00 unlimited plan.
I called back with both pin numbers and was transferred to someone who told me they were sorry but the no longer convert the cards! That there was nothing that they could do, and if i wanted to use the cards that I would have to use them with a net10 phone. I wanted to curse them out , but i didnt.
I called back again and they said oh yes sure we can convert those cards let me transfer you. I was transferred and again told that they were sorry but they don't convert cards, and it was a miscommunication when i was told to purchase a second card.
I wonder how many people they have done this to. It is a ripoff and I will not be using their service ever again , i will have to just eat this 50.00 in cards that i have purchased.