- Report: #907252
Report - Rebuttal - Arbitrate
Complaint Review: Net10
Net10Internet United States of America
Net10 Tracfone horrible customer service, never transferred minutes and number to new phone , Internet
The first issue I have had is with getting the minutes and number transferred over. I did it online, but when I finished, the website gave me no information about how long it would take to transfer the number and minutes and when I logged in later in the day to get technical support information, I noticed that according to my account information both the old phone and the new phone are currently inactive. (My old phone does still work.) I also noticed that there is a link to the Spanish version of the user manual for my new phone but not one for the English version.
I went on the net10 forums to try to get help and supposedly someone was looking into it, but I have not heard back from them in a couple of days and they are no longer responding to the messages I am sending them through the forum messaging system.
I would really like to change services now, but the store will not allow me to return the phone and phonecard I bought and I can't afford to spend more money on this. The better business bureau is looking into it, but in the meantime, I have a new phone that I can't use and an old phone that doesn't charge properly.
This report was posted on Ripoff Report on 07/05/2012 04:42 PM and is a permanent record located here: http://www.ripoffreport.com/r/Net10/internet/Net10-Tracfone-horrible-customer-service-never-transferred-minutes-and-number-to-new-phon-907252. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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