• Report: #433980

Complaint Review: Net10/Tracfone

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Fri, March 13, 2009
  • Updated: Mon, March 16, 2009

  • Reported By:Pottsville Pennsylvania
Net10/Tracfone
9700 N.W. 112th Ave Miami, Florida U.S.A.

Net10/Tracfone Steals minutes, deactivates and de-enrolls phone Miami Florida

*Consumer Comment: THE SAME THING HAPPENED TO ME

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

On 1/31/09 Net10 charged my credit card for 150 minutes as part of their easy minutes plan. This is supposed to add 150 minutes each month for $15.00. On 2/24/09 for no explainable reason, Net 10 de-enrolled the phone from the program and deactivated it. When I called to see what was going on, no one had an explanation. To make a long story short, my daughter had 1644.1 minutes on her phone when it was deactivated.

Supposedly if you reactivate with a certain amount of time, you do not lose your minutes or so we were told. So after 3 calls, no problem, they would reactivate the phone with a service end date of 5/2/09. Great! The phone began to work within an hour, but the service end date did not update. Went online and saw that there was an update available. Thought great someone finally has it straightened out and it only took four hours on the phone to fix it.

I entered the code and POOF! the minutes and service were gone. All 1644.1 minutes were gone. Service end date was stated at 01/01/2001. Hours on the phone with customer service and supervisors led to Net10 stating that she only had 968 minutes. I asked for a copy of the report and how they arrived at that number. NOPE!

Called corporate offices number. I was basically told take or leave the 968 minutes I wasn't getting anymore. I asked to speak to the manager's boss. "They don't take calls". I asked to speak to the department that determines the minutes so I could see how they arrived at that number, surprise, "They don't take calls". I asked for the name and address of the President or CEO of the company. They "can't provide that information". I told her that Net 10 was stealing $67.61 out of pocket and I would not stop fighting until I get it.

I have filed a complaint with the Better Business Bureau. I will also be contacting the Attorney General's Office, news stations, etc. Thanks to your site I will also be calling the President and CEO of Net10 on Monday (they are closed now).

By the way, until now, we loved Net10 and the service. My daughter had better reception on her Net10 phone than I ever had on my plan.

K
Pottsville, Pennsylvania
U.S.A.

This report was posted on Ripoff Report on 03/13/2009 03:47 PM and is a permanent record located here: http://www.ripoffreport.com/r/Net10Tracfone/Miami-Florida-33178/Net10Tracfone-Steals-minutes-deactivates-and-de-enrolls-phone-Miami-Florida-433980. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Net10/Tracfone

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

THE SAME THING HAPPENED TO ME

AUTHOR: Joe - (U.S.A.)

I BOUGHT A LOUSY TRAC PHONE AND WHENEVER I WOULD TRY TO CALL ANYONE WITH IT, THE KEYS WOULD STICK AND EVENTUALLY THEY WOULD FALL OFF! I BOUGHT IT AT WALMART AND I TRIED TO GET A NOKIA...

APPARENTLY MOTOROLA MADE A RUN OF BAD PHONES AND IT REMINDED ME OF THE OLD CHEAP CELLULOID CHILDRENS TOYS MADE IN HONG KONG WAY BACK IN THE 1950S AND 1940S. THIS WAS JUNK. I GOT A FOLDING PHONE IN EXCHANGE AND I USED PRE PAID CARDS AND THE MINUTES DISAPPEARED JUST LIKE YOURS FOR NO REASON.

SO IT IS LYING AROUND UNUSED.

SOMEWHERE.

TOO CROOKED FOR ME.
Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.



Ripoff Report Legal Directory