- Report: #433980
Report - Rebuttal - Arbitrate
Complaint Review: Net10/Tracfone
Net10/Tracfone9700 N.W. 112th Ave Miami, Florida U.S.A.
Net10/Tracfone Steals minutes, deactivates and de-enrolls phone Miami Florida
*Consumer Comment: THE SAME THING HAPPENED TO ME
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Supposedly if you reactivate with a certain amount of time, you do not lose your minutes or so we were told. So after 3 calls, no problem, they would reactivate the phone with a service end date of 5/2/09. Great! The phone began to work within an hour, but the service end date did not update. Went online and saw that there was an update available. Thought great someone finally has it straightened out and it only took four hours on the phone to fix it.
I entered the code and POOF! the minutes and service were gone. All 1644.1 minutes were gone. Service end date was stated at 01/01/2001. Hours on the phone with customer service and supervisors led to Net10 stating that she only had 968 minutes. I asked for a copy of the report and how they arrived at that number. NOPE!
Called corporate offices number. I was basically told take or leave the 968 minutes I wasn't getting anymore. I asked to speak to the manager's boss. "They don't take calls". I asked to speak to the department that determines the minutes so I could see how they arrived at that number, surprise, "They don't take calls". I asked for the name and address of the President or CEO of the company. They "can't provide that information". I told her that Net 10 was stealing $67.61 out of pocket and I would not stop fighting until I get it.
I have filed a complaint with the Better Business Bureau. I will also be contacting the Attorney General's Office, news stations, etc. Thanks to your site I will also be calling the President and CEO of Net10 on Monday (they are closed now).
By the way, until now, we loved Net10 and the service. My daughter had better reception on her Net10 phone than I ever had on my plan.
This report was posted on Ripoff Report on 03/13/2009 03:47 PM and is a permanent record located here: http://www.ripoffreport.com/r/Net10Tracfone/Miami-Florida-33178/Net10Tracfone-Steals-minutes-deactivates-and-de-enrolls-phone-Miami-Florida-433980. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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