- Report: #369007
Report - Rebuttal - Arbitrate
Complaint Review: Net10.com - Tracfone.com
Net10.com - Tracfone.com9700 N.W. 112th Ave Miami, Florida U.S.A.
Net10.com - TracNet10.com - Tracfone.com Loses phone number, no phone number portability, Net 10 deletes your phone number Miami Florida
*Author of original report: Tracfone Net10 CORRECTED the problem. They did a great job.
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Just before I called their tech support, I called my old number and it still was going to my voicemail. Then I called them and asked them to give me my old number back and they said that number was no longer in their system. I disputed that point with them because I had JUST called the number and it was still going to my net10 voicemail. They put me on hold (apparently so they could delete the number from their system) and came back and told me it wasn't available. I then called my number again and, low-and-behold, it was disconnected.
My ticket number was 1006947261.
Apparently it is a pain in the butt for them to transfer a particular number to a person, rather than just assign them a random number. So they made sure they didn't have to do that by deleting my number from their system. And thus, I lost a phone number I'd had for over a decade and none of my old friends can reach me anymore.
Don't use Net10 if you want any security with your phone number.
This report was posted on Ripoff Report on 09/02/2008 12:34 PM and is a permanent record located here: http://www.ripoffreport.com/r/Net10com-Tracfonecom/Miami-Florida-33178/Net10com-TracNet10com-Tracfonecom-Loses-phone-number-no-phone-number-portability-369007. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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