• Report: #156672

Complaint Review: NetBank

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  • Submitted: Sun, September 11, 2005
  • Updated: Tue, September 13, 2005

  • Reported By:Seal Beach California
NetBank
netbank.com Internet U.S.A.
  • Phone:
  • Web:
  • Category: Banks

NetBank ripoff & identity theft scam Atlanta Internet

*Consumer Comment: suggestion

*Author of original report: Netbank

*Author of original report: Netbank

*Author of original report: Netbank

*Author of original report: Netbank

*Consumer Comment: Everything is OK you are not a victim of ID scam

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A few months ago I opened an account with NetBank. My wife and I live on our sailboat and are planning to leave the Los Angeles area in November of this year.

I opened this account for the purpose of having my retirement income direct deposited to a central location while we are traveling. In order to do this I used my mother in laws address in Florida which I use as my home address.

I filled out the application for the account online and funded it with my Visa Bank card from our bank in Los Angeles. After they accepted the deposit NetBank decided that they were going to put a hold on the account and demanded that provide them with the source of my retirement income and a copy of a utility bill from my mother in law.

At this point I became concerned that this might possibly be an information collection scam and decided that I did not want the account.

I have emailed them several times to close the account and return my deposit to the account it originally came from. They flat refuse each time stating that they will not return my money until I provide them with the information they demand.

This increasingly indictes to me that they are fishing for the information for some illegal purpose. In my last email to them I stated that I saw no legitimate reason to provide them with any information and to close the account and return my deposit to the account that it came from. They have the account information from which my deposit came from in their records, so there is no possiblilty that it will not be returned to it's originating source. They refused.

I am currently looking for that proper state and federal authorities to make a report to. Also I would like to get in touch others that have had similar problems with NetBank to for the purpose of filing a class action law suit.

Michael
Seal Beach, California
U.S.A.

This report was posted on Ripoff Report on 09/11/2005 01:54 AM and is a permanent record located here: http://www.ripoffreport.com/r/NetBank/internet/NetBank-ripoff-identity-theft-scam-Atlanta-Internet-156672. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Comment

suggestion

AUTHOR: busybody - ()

no guarantees but try one or more of these:

https://www.ftccomplaintassistant.gov/FTC_Wizard.aspx?Lang=en

https://www.bbb.org/file-a-complaint/

http://www.ic3.gov/default.aspx

(((link redacted)))

 

(((link redacted)))

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#2 Author of original report

Netbank

AUTHOR: Michael - (U.S.A.)

I have read the comsumer comment regarding my complaint and appreciate the input. Unfortunealy this does not explain why they continue to hold my deposit hostage.
They have the account information from which the deposit was taken and are required by law to keep that information on file for a specified period. There is absoulutely no way to alter that information by anyone except themselves.
So their continued demand for my private information is an excuse to not return my money. That my friend is called fraud.
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#3 Author of original report

Netbank

AUTHOR: Michael - (U.S.A.)

I have read the comsumer comment regarding my complaint and appreciate the input. Unfortunealy this does not explain why they continue to hold my deposit hostage.
They have the account information from which the deposit was taken and are required by law to keep that information on file for a specified period. There is absoulutely no way to alter that information by anyone except themselves.
So their continued demand for my private information is an excuse to not return my money. That my friend is called fraud.
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#4 Author of original report

Netbank

AUTHOR: Michael - (U.S.A.)

I have read the comsumer comment regarding my complaint and appreciate the input. Unfortunealy this does not explain why they continue to hold my deposit hostage.
They have the account information from which the deposit was taken and are required by law to keep that information on file for a specified period. There is absoulutely no way to alter that information by anyone except themselves.
So their continued demand for my private information is an excuse to not return my money. That my friend is called fraud.
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#5 Author of original report

Netbank

AUTHOR: Michael - (U.S.A.)

I have read the comsumer comment regarding my complaint and appreciate the input. Unfortunealy this does not explain why they continue to hold my deposit hostage.
They have the account information from which the deposit was taken and are required by law to keep that information on file for a specified period. There is absoulutely no way to alter that information by anyone except themselves.
So their continued demand for my private information is an excuse to not return my money. That my friend is called fraud.
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#6 Consumer Comment

Everything is OK you are not a victim of ID scam

AUTHOR: Robert - (U.S.A.)

I have been a customer of Netbank for years. They are a legit bank and you can put aside your fears of ID scam. It is true they require more information from you when opening an account then what would seem normal, but there are security reasons behind this. Unlike when you walk into a bank and present your documentation to a person (ID, SSN Etc.), Netbank has to verify this through the mail or courier without ever seeing the person and the doucments together. Netbank has to use other forms of verification to avoid fraud, this is to protect both themselves and you. Without this verification somebody could easily get your money espaically if they took money requests through E-mail. NO bank will process these types of transactions through E-mail. My advice would be to finish the verification get your check card activatited and take the money out of the account through an ATM. Then close the account if you are still unhappy.
Again, Netbank is a legit Bank thats been around since 1988, So you can put your fears to rest.
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