• Report: #229238

Complaint Review: NetDropShipper.com

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  • Submitted: Sun, January 07, 2007
  • Updated: Tue, March 20, 2007

  • Reported By:Scottsdale Arizona
NetDropShipper.com
8491 Sunset Blvd Unit 868 Los Angeles, California U.S.A.

NetDropShipper.com ripoff dishonest fradulent double billing ignored customer canceled account did not refund Los Angeles California

*Author of original report: Re: FedEx?

*Consumer Comment: Fedex?

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Customer beware! Do not do business with NetDropShipper.com. My initial problems with this company began with them billing me twice for the application to their 'Bargain Corner' memebership.

The item I purchased was supposed to reach my client before Christmas. NetDropShipper.com said that the item shipped immediately but when I used the FedEx tracking number provided, I was informed that the package didn't ship for 4 days. I was forced to use a different supplier to make sure that my client received the package on time. I then asked NetDropShipper.com to not ship the item (which they had yet to send to FedEx) because I had made other arrangements.

After numerous attempts at contacting NetDropShipper.com, they agreed to cancel the shipment, but then shipped it anyway. I then requested that the destination be changed so the item could be shipped to me and not the client. NetDropShipper.com cliamed that I had to contact FedEx myself to make this change.

NetDropShipper.com states that it will ship to your clients using your company and address for tracking purposes. This is untrue. I could not change the shipping destination because FedEx said that NetDropShipper.com (and not my company) was listed as the "Shipper."

The client denied the package and the item was sent back the the shipper (NetDropShipper.com). I then asked NetDropShipper.com for a refund of the item since it was back at the warehouse. Again, after numerous attempts on my part to contact them (they only have an email address - no telephone contact possible), I was told that I would receive a credit on my account for the item I purchased but not the shipping.

Later when I went to access my account to make use of the promised credit, NetDropShipper.com claimed that I did not have an account and never had. I have numerous emails showing the existence of my account and the transactions with them, but they still claim that I have had no business with them.

I have sent numerous emails to the company in an attempt to either get a monetary refund or a credit, but none of my emails have been answered, contrary to the company customer service "policy" of responding within 24 hours.

NetDropShipper.com is bad business. Instead of supporting their promises to the customer, they cancel accounts and ignore them. Take your money and your business elsewhere.

Sonja
Scottsdale, Arizona
U.S.A.

This report was posted on Ripoff Report on 01/07/2007 03:40 PM and is a permanent record located here: http://www.ripoffreport.com/r/NetDropShippercom/Los-Angeles-California-90069/NetDropShippercom-ripoff-dishonest-fradulent-double-billing-ignored-customer-canceled-acc-229238. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Re: FedEx?

AUTHOR: Sonja - (U.S.A.)

Jason,
I am not sure why you feel the need to be the sole defender of this company, but you seem to feel that you have complete knowledge of their practices. I cannot explain why Netdropshipper chose to use FedEx on my order, but they did. I have emails from the company to prove it.

My guess about the tracking number is that they have a company account and are able to print labels (and therefore tracking numbers) to place on packages before they are set out for pickup/delivery. This could explain how it was possible that they were able to send me the email with the tracking number before FedEx received it.

According to NetDropShipper, once they delivered the item to the shipper (FedEx), I should have been able to contact the shipper for any redirects, etc, because my company would be listed on the account. This was not happen. In the end, FedEx reported that the package was sent back to the company that sent it (NetDropShipper). Bottom-line is that I paid for a product and for shipping and got neither.

Again, I have all of the correspondence to support my claim - only NetDropShipper would not respond to my emails and canceled my account to avoid paying. Consumers wanting to know the truth about the company need only to look at the numerous complaints. I suggest taking your business elsewhere.
-Sonja
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#2 Consumer Comment

Fedex?

AUTHOR: Jason - (U.S.A.)

I feel alone being the only one defending netdropshipper, but here goes. First of all, netdropshipper doesn't even use Fedex for their shipping. They use UPS, and USPS for p.o. boxes. How you managed to use Fedex through netdropshipper is a mystery to me. 2ndly, you said this:

"but when I used the FedEx tracking number provided, I was informed that the package didn't ship for 4 days. I was forced to use a different supplier to make sure that my client received the package on time. I then asked NetDropShipper.com to not ship the item (which they had yet to send to FedEx) because I had made other arrangements."

What I want to know is this: How did netdropshipper provide you a valid Fedex tracking number, as claimed by you, without ever sending the product to Fedex in the first place? If netdropshipper has a Fedex tracking number for you then the shipping should be out of their hands at that point, and responsibility should be with Fedex. Of course, netdropshipper doesn't use Fedex, so the whole case is mute. Your complaint just doesn't make sense to me and I'm trying understand it.

To be honest, this has the feel of a fake complaint. A clarification on the details above would be great for us consumers wanting to know the truth about netdropshipper.
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