- Report: #1068198
Report - Rebuttal - Arbitrate
Complaint Review: NetSpend
NetSpend Ace Elite Card MetaBank NetSpend/MetaBank makes their "real" money off of allowing companies to Double Charge. Indianapolis Indiana
*Consumer Comment: So, here we have another lie!
*Author of original report: Authorization
*UPDATE Employee: NetSpend
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I receive my direct deposit on my Netspend Ace Elite Card every month because I don't have a bank account. I also use my card to pay bills electronically. Twice now I've accidentally paid a bill that my wife has already taken care of and both times I called the Netspend/Metabank number on the back of the card to put a stop payment on one of the payments within an hour of making the payment online.
In both cases I was told ok the stop payment was made and the funds would be returned to my card. In both cases after a few days the money is never returned and I found out that after I put a stop payment on the Payments Netspend/Metabank still allowed the payments to go through. One time was to T-Mobile the other time was to our local power company IPL.
Now maybe I'm wrong but I thought having put a stop payment on these payments they shouldn't be allowed to take them. [continued below]....
I wonder if Netspend/Metabank doesn't make their real money off of getting kick backs from companies for double payments. LOL. But in all seriousness these payments being made have left me in tough spots both times. One was for over $800 the other was over $600. It's hard enough to get someone there who speaks and understand english. But for them to tell you yes the stop payment is in place and then later you find out you were lied to it is hard to keep doing business with these people. But when you cant get a bank account these prepaid cards are your only options. It's preditory banking at it's finest. I don't make as much as some of the executaves at these banks do so when you have $1600 or $1000 taken out of your check because you payed a bill twice sucks balls. So take it from me. If Netspend says they put a stop payment on payment don't believe them.
This report was posted on Ripoff Report on 07/18/2013 03:59 PM and is a permanent record located here: http://www.ripoffreport.com/r/NetSpend/internet/NetSpend-Ace-Elite-Card-MetaBank-NetSpendMetaBank-makes-their-real-money-off-of-allowi-1068198. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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