NetSpend temporarily blocked my account... Internet

I decided to get a NetSpend card when I filed my taxes online. I received my tax return. Now, I am having trouble accessing my account. I was told to fax over my driver's license, social security card, and a bill to show proof of residency. So I did. They told me they would unlock my account within 24 hours. That means I was supposed to have access to my account since YESTERDAY. They keep on adding more and more time every time I call them. "Oh, give it another 24 hours." This is absolutely ridiculous. I understand that they need to verify my identity, but they shouldn't take this long.

As soon as I have access to my account, I'm taking the money out and CLOSING this stupid pre-paid/debit card. Oh, and good luck trying to get someone in customer service that speaks English fluently.