- Report: #1168362
Report - Rebuttal - Arbitrate
Complaint Review: NetSpend
NetSpend Ace Elite Card and Walgreens NetSpend Gift Cards Purchased at Walgreens - Got No Money and No Refund Nationwide
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
I purchased a NetSpend gift card from Walgreens on July 15, 2014. When I tried to upload the money to my card, I got a text alert saying that my card had been blocked due to suspicious activiity, and that I needed to call NetSpend to remove the block. When I called NetSpend, I was told that the card showed "not purchased" and I could either go back to Walgreens and have them swipe the card again, or email my receipt and the number on the back of the card to firstname.lastname@example.org and wait 10 business days for them to do an investigation.
I went back to Walgreens and they said that once the card is sold, there's nothing they can do. So, I spent the next two days on the phone with NetSpend customer service agents trying to get some resolution quicker than 10 business days for a $500 transaction. I was given the runaround, left on hold for over an hour several times, told that they don't have a corporate office that I could contact, and was basically told I would have to continue waiting for them to do their investigation. [continued below]....
I emailed the requested documents to NetSpend on July 18th, and waited 10 business days with no response. I contacted them on August 2nd, and was told that the matter was still under review and I would have to wait an additional 5 days. It has now been 21 days (15 business days), and I still have not received a refund or response from Walgreens or NetSpend.
This report was posted on Ripoff Report on 08/08/2014 08:39 AM and is a permanent record located here: http://www.ripoffreport.com/r/NetSpend/nationwide/NetSpend-Ace-Elite-Card-and-Walgreens-NetSpend-Gift-Cards-Purchased-at-Walgreens-Got-N-1168362. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.
Advertisers above have met our
strict standards for business conduct.