- Report: #1168362
Report - Rebuttal - Arbitrate
Complaint Review: NetSpend
NetSpend Ace Elite Card and Walgreens NetSpend Gift Cards Purchased at Walgreens - Got No Money and No Refund Nationwide
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I purchased a NetSpend gift card from Walgreens on July 15, 2014. When I tried to upload the money to my card, I got a text alert saying that my card had been blocked due to suspicious activiity, and that I needed to call NetSpend to remove the block. When I called NetSpend, I was told that the card showed "not purchased" and I could either go back to Walgreens and have them swipe the card again, or email my receipt and the number on the back of the card to firstname.lastname@example.org and wait 10 business days for them to do an investigation.
I went back to Walgreens and they said that once the card is sold, there's nothing they can do. So, I spent the next two days on the phone with NetSpend customer service agents trying to get some resolution quicker than 10 business days for a $500 transaction. I was given the runaround, left on hold for over an hour several times, told that they don't have a corporate office that I could contact, and was basically told I would have to continue waiting for them to do their investigation. [continued below]....
I emailed the requested documents to NetSpend on July 18th, and waited 10 business days with no response. I contacted them on August 2nd, and was told that the matter was still under review and I would have to wait an additional 5 days. It has now been 21 days (15 business days), and I still have not received a refund or response from Walgreens or NetSpend.
This report was posted on Ripoff Report on 08/08/2014 08:39 AM and is a permanent record located here: http://www.ripoffreport.com/r/NetSpend/nationwide/NetSpend-Ace-Elite-Card-and-Walgreens-NetSpend-Gift-Cards-Purchased-at-Walgreens-Got-N-1168362. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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