• Report: #836139

Complaint Review: NetTalk.com

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  • Submitted: Wed, February 08, 2012
  • Updated: Wed, February 08, 2012

  • Reported By: Hrvster — Beverly Hills California U.S.A.
NetTalk.com
1100 NW 163rd Drive, Suite B4 Miami, Florida United States of America

NetTalk.com NetTalk.com NetTalk has been reduced to the level of MajicJack - poor voice quality, impossible to reach tech support Miami, Florida

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For 6 months I have called to fix complaints of poor voice quality issues. Tech support is difficult to reach. I have held in cue for up to one hour without getting a person to answer. They are trying to sell more new devices and don't have enough support for those they have already sold. I have sent e-mail and opened up trouble tickets. They take days to respond and then only to ask for more questions or to do something like disconnect power and reconnect-THIS HAS NOT CURED THE PROBLEM. The device is unusable in it's present form.  I have asked for a refund or replacement and they instead hide behind "we need to do more trouble shooting". They have been paid in advance and I feel they have an obligation to an existing customer. This company is lacking in moral fiber - to dis customers after you have their money is no way to have them say I love you.

This report was posted on Ripoff Report on 02/08/2012 04:12 PM and is a permanent record located here: http://www.ripoffreport.com/r/NetTalkcom/Miami-Florida-33169/NetTalkcom-NetTalkcom-NetTalk-has-been-reduced-to-the-level-of-MajicJack-poor-voice-qu-836139. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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