- Report: #5199
Report - Rebuttal - Arbitrate
Complaint Review: NetWhitening.com
NetWhitening.com ..fly-by-night operation that cannot be trusted. *UPDATE ..We apologize deeply!
*0: Sorry, ...Nonetheless, we are not trying to make excuses for what has happen. We regret the actions that have taken place and have offered Mr. Policano a refund as well as replacement kit free of charge.
*0: Why can't all companies react this way?
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On April 3, 2001 I found NetWhitening.com after doing a Yahoo search. They had what I was shopping for: a dental tray and bleaching gel. Their charge was $79 plus shipping. I immediately placed my order. Their site indicated that they accepted VISA, MasterCard and American Express, but when I actually attempted to pay with American Express I was told that I had to use VISA or MasterCard. I used a VISA.
Several weeks went by and I never received my order, but my VISA statement reflected that NetWhitening.com had charged my credit card $84 the week I placed my order. I emailed the company through their website to inquire about my order status and they responded that due to a change in facilities my order hadn't shipped yet. I expressed my disapproval, stating that it had been 3 weeks already and that I hadn't received a notification of a delay and that I felt it inappropriate of them to charge my credit card before shipping the merchandise.
They also said it would ship "soon." I responded again asking what their definition of "soon" was and that I wanted a definitive date. Several days went by without an response and I sent another message on May 7 (now more than a month after placing the order).
They apologized and said that my order went out May 1. On May 11 I sent another message saying that I still had not received my order. I indicated that if I didn't receive it by the 18 that I would dispute the charge with my bank and file a complaint with the BBB. I also asked for a refund for all of my frustration and their lack of professionalism. I never received a response to that message, nor have I gotten the merchandise. My dispute of the $84 is currently being investigated by my bank and I intend to write the BBB.
Do not use this vendor. As far as I'm concerned, they are a fly-by-night operation that cannot be trusted.
This report was posted on Ripoff Report on 05/20/2001 12:00 AM and is a permanent record located here: http://www.ripoffreport.com/r/NetWhiteningcom/nationwide/NetWhiteningcom-fly-by-night-operation-that-cannot-be-trusted-UPDATE-We-apologize-d-5199. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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