• Report: #90272

Complaint Review: NetZero United Online

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  • Submitted: Wed, May 05, 2004
  • Updated: Wed, May 05, 2004

  • Reported By:Waterloo Ontario
NetZero United Online
www.netzero.net Internet U.S.A.

NetZero United Online ripoff cancellation credit card fraud Internet

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I telephoned NetZero on March 29, 2004 to cancel my Platinum account as of April 1, 2004. Despite this they debited my credit card on the 17th of April.

I contacted them with the reference number I was given for my cancellation and was told I had not cancelled my account, but someone else's. I spoke with "supervisor" Lauren and was told they did not make an error. She had a few pat phrases, repeated over and again. By far the worst customer service rep I have encountered. It became obvious that they were seasoned scammers. After about 20 minutes I hung up the phone in frustration.

This company and its President and CEO Mark R. Goldston can add fraud to its list of "services" offered.

Does anyone have a an email address for Goldston?

Jo
Waterloo, Ontario
Canada

This report was posted on Ripoff Report on 05/05/2004 07:42 AM and is a permanent record located here: http://www.ripoffreport.com/r/NetZero-United-Online/internet/NetZero-United-Online-ripoff-cancellation-credit-card-fraud-Internet-90272. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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