- Report: #862183
Report - Rebuttal - Arbitrate
Complaint Review: NetZero
NetZero I have been trying to cancel my netzero account for the second time. Each time they tell me that I will get another free month and will have to call in by the last day of the month. I do not use net Internet
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At the end of Feb I tried to cancel my account. I wanted to cancel it right then but got tired of listening to the rep and said ok. I will cancel the end of March.
I called at the end of March. Again I was given the runarround and told I will be given another free month. I said no I don't want another month and I am cancelling right now.
The rep said I can't cancel right now. I will have to wait until the end of April to cancel. I got a little excited and repeated again that I am cancellling right now and won"t be callling at the end of April and if they attempt to charge me I will sue.
At this point I just hung up. Apparently reps are trained to do this. I have emailed customer and support. In reply yesterday they said they are forwarding it to a supervisor and will hear from them within 24 hours.
This report was posted on Ripoff Report on 04/01/2012 10:19 AM and is a permanent record located here: http://www.ripoffreport.com/r/NetZero/internet/NetZero-I-have-been-trying-to-cancel-my-netzero-account-for-the-second-time-Each-time-t-862183. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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