- Report: #544892
Report - Rebuttal - Arbitrate
Complaint Review: NetZero
NetZero They will not let me cancel my account. Internet
*Consumer Comment: If they won't lisen to you, don't pay them
I have tried to cancel my account several times. When I do it online or by email I receive the following response.
"For security reasons, cancellations are not processed over email, instead, please call us toll-free at 1-800-851-7908."
Isn't it strange that NetZero, an internet company can not cancel an account by email!!!
So I called and cancelled my account. I was on hold for a long time and then I was connected to someone that I could not understand. I just kept saying, cancel my account. Just cancel my account.
Well, I am still being billed and I don't know what to do.
NetZero is a total ripoff!!
This report was posted on Ripoff Report on 12/24/2009 07:55 AM and is a permanent record located here: http://www.ripoffreport.com/r/NetZero/internet/NetZero-They-will-not-let-me-cancel-my-account-Internet-544892. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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