- Report: #147853
Report - Rebuttal - Arbitrate
Complaint Review: Netdropshipper.com
Netdropshipper.com2857 E. Pico Blvd. Los Angeles, California U.S.A.
Netdropshipper.com Ripoff Sent USED or WRONG items and then claiming that customers are trying to defraud THEM! Los Angeles California
*UPDATE Employee: Looks like you got screwed by YOUR customer. We shipped what you paid for
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I immediately contacted netdropshipper.com via phone and advised of the error. I stated that I ordered item "A" and USED item "B" was received and they simply advised that I should send the item back and they will send the correct item. I advsied customer "F" to return the item to netdropshipper.com and the correct item would be sent.
Customer "F" shipped USED item "B" back to netdropshipper.com on 5/26/2005 and it was delivered on 6/10/2005. Netdropshipper waited 12 days to contact me to advise me that they never carried USED item "B" even though it showed up in their "discontinued items" listing on their website.
They claimed that customer "F" is attempting to commit fraud by sending back a different item than that which was sent to get a 2nd unit from netdropshipper for free. Netdropshipper has refused to send the corrcet item "A" nor the USED item "B" back to customer "F" without charging for the additional shipping. I ate the shipping charges on the return since netdropshipper refused to pay to correct THEIR error; they kept repeating "it is our policy and it is noted in our FAQ section". This is true BUT it ONLY mentions returning an item for a REFUND, not correcting an error that was their fault to begin with!
T. T., Florida
This report was posted on Ripoff Report on 06/28/2005 07:13 PM and is a permanent record located here: http://www.ripoffreport.com/r/Netdropshippercom/Los-Angeles-California-90023/Netdropshippercom-Ripoff-Sent-USED-or-WRONG-items-and-then-claiming-that-customers-are-tr-147853. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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