- Report: #1155363
Report - Rebuttal - Arbitrate
Complaint Review: Netflix
Netflix RIP OFF FOR TWO YEARS Internet
*Author of original report: Update
*Author of original report: Yeah Okay
*Consumer Comment: The only one who ripped you off is you.
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Netflix has ripped me off for two years. When our account was initially setup, they told us it didn't go threw and to retry. So we did, and it worked. Apparently even thought they said, it did not setup the first time it created an account (with the same email address). I noticed in Feb. I was double billed. I called and they explained it away. So I took it as a fluke. Well then on May 31, I recieved an email saying Houston we have a problem with payment, when I had just seen the payment post to my bank two days prior. So I called. It turned up there was two accounts, one which I did not authorize. So I looked back at my bank statements since we started netflix, and low and behold there were two charges every month. I spoke with so many people at Netflix it was sad.
They tried to offer me two months credit, and said, that was all they could do. Eventually I got to speak with a Supervisor and they said, we could send it to fraud and that would allow me to get my money back, as it was clear I did not authorize it. Then they tell me I will recieve a call back in 72 hours. I didn't recieve a call back. I got an email four days later, that said, nothing. So I called in to try and find out the status. Well the untrained CSR, send a second request up which turned off my actual account. Which also blacklisted my debit card so I could use it on Netflix. So at this point I had just paid yet again for a service and now had no access to it.
So they tell me I can go purchase a prepaid debit card and use it to pay it again to reactivate where they turned it off in error, but the second report. I refused. After a few days I ended up doing it anyway. It was at this time that the Supervisor I was speaking with said, that the fraud department had concluded their investigation and I should be recieving my funds in a couple days. Well this is more than a week later. I called in to Netflix they tell me they can't contact their own fraud department. An that no credit is being issued. I am like what, wait, huh... I did not authorize this and they already told me the credit was being issued. Now you are saying that everyone I have spoken to has lied. Brittany (Nexflix Supervisor) a pathetic one at that, tells me that I am SOL. I have already filed a report with the BBB, and even if it is a measley 220.00, I will take these dumbasses to court for the principle of it. They are THEIVES! An their CSR are very unprofessional and need much additional training.
NETFLIX WILL RIP YOU OFF!!!
This report was posted on Ripoff Report on 06/17/2014 06:09 AM and is a permanent record located here: http://www.ripoffreport.com/r/Netflix/internet/Netflix-RIP-OFF-FOR-TWO-YEARS-Internet-1155363. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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