- Report: #283159
Report - Rebuttal - Arbitrate
Complaint Review: Netflix
Netflixwww.netflix.com Nationwide U.S.A.
Netflix not friendly to the blind Internet
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I said please go find this particular section that deals with the blind and states that the blind specifically must use the website, in your t and c. He put me on hold for aprox. 30 minutes and when he got back to the line he stated he could not find anything to that affect in the t and c but he swears it was there before. I calmly said can we get back to placing my movie selection now? He stated yes, and I can here people in the background yelling at him as he was setting up my order.
I just laughed. I said do you realize that I could bring litigation against your company for discrimination for what you said to me? He stated he does realize that and he is sorry for the troubles. I think he placed me on hold and asked one of his bosses about helping the blind over the phone and his boss let him have it, because when he came back to the line after having me on hold for over a half an hour his whole tune changed. Keep in mind that this is a supervisor. I also had very bad experiences with rep's that don't do what you say and out-right lie to you.
Netflix at the time, kept on your account record every time you called in, so that other rep's look at that and judge you before you even open your mouth, no matter how nice you are. This year however they seem to be getting better, at least that's my opinion.
west hartford, Connecticut
This report was posted on Ripoff Report on 11/05/2007 08:46 PM and is a permanent record located here: http://www.ripoffreport.com/r/Netflix/nationwide/Netflix-not-friendly-to-the-blind-Internet-283159. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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