• Report: #1092268

Complaint Review: Netmark SEO

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  • Submitted: Wed, October 16, 2013
  • Updated: Wed, October 16, 2013

  • Reported By: Neoex — Tulsa Oklahoma
Netmark SEO
Idaho Falls, Idaho USA

Netmark SEO Netmark Essentials SEO destroyed my websites SEO - unethical practices Promised results, my keywords went down every month for 6 months, Google sandboxed mywebsite destroying any results Idaho Falls Idaho

*UPDATE Employee: Response to Neoex/Account Swappers

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In 6 months every single one of my keywords ranks has gone down. I went from paying a college kid $200 a month to Netmark $800 a month. They promised results in 6 months. My search volume has cut in half. Netmark treated me like an out of the box customer not tailoring to my specific business needs, suggesting things are not even relevant to my industry. I asked for a list of the back links. They provided an excel spreadsheet that was a bunch of spam posts on blogs, 90% did not even exist.

They assured me the "link juice" would give me the desired results. So here I am at 6 months and my website and pages have been "sandboxed" by Google and I am not in the top 50 for ANY of my keywords. They have completely demolished my small business. Their link building was PURE spam, the comments contained broken html code you could tell was not done by a human.

I question whether for my $5000 investment even 5 man hours were put into my project. Extremely dissatisfied. Warning to any small business owner do NOT let Netmark do SEO for you. Their practices are unethical and will get you "sandboxed" or penalized by Google. I went from 300 hits per day to less than 10, and they took my $5000 and all of my web traffic and business with them. 100% of my business comes from my website. This was a COMPLETE disaster avoid at all costs.


This report was posted on Ripoff Report on 10/16/2013 06:41 AM and is a permanent record located here: http://www.ripoffreport.com/r/Netmark-SEO/Idaho-Falls-Idaho/Netmark-SEO-Netmark-Essentials-SEO-destroyed-my-websites-SEO-unethical-practices-Promis-1092268. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Response to Neoex/Account Swappers

AUTHOR: Customer Service - ()

November 1, 2013

Dear Neoex, d.b.a. Account Swappers,

We are sorry that you feel so negatively about the services that were provided. Valiant and considerable efforts in good faith were performed on your behalf during the short time that we were contracted.

I cannot speak to the value that was provided by a college student for less money prior to engaging in services with Netmark, but I can acknowledge and agree that we are in fact very much different, and there was a reason that you decided to make a change. There are benefits of hiring an internet marketing agency like Netmark and we provided a multitude of services, but most important we provided experienced strategy and tactics that should in most cases influence a positive trend in visibility in the search engines.

In clearing up the misunderstandings for our provided services, we DO NOT control or guarantee:

  • competition with other websites in the industry
  • increased rankings of results provided by search engines, such as Google
  • the timeframe of such results, and if they will occur at all
  • whether the traffic will “act” or “engage” after they arrive at the website, i.e. call, purchase, contact, or in your case, buying and selling FFXI accounts

We did not promise or guarantee any level of results, and we were very outspoken about this in all of our communications, in addition to outlining is within our marketing contract.

Netmark does not have control nor does it claim to have control over any 3rd-party websites. This includes, but is not limited to: directories, search engines, and social media platforms. Netmark cannot guarantee an increase or decrease in the placement of any website, webpage, profile, and/or account pertaining to the Client, nor can it guarantee an increase or decrease in traffic, revenue, and/or profit as a result of services provided.”

I will agree that it was our goal as outlined in our marketing proposal to:

  • increase traffic to the website
  • increase overall placement in search engines
  • provide exceptional customer service

I think that it’s also difficult to ignore the unique circumstances related your industry and with the services offered for the game Final Fantasy XI. Based on Google Trends, and the public knowledge that there have been 3 major releases since FFXI, and the plans of releasing a fourth release anytime now, it’s apparent that there is an unfortunate decrease in the demand of your industry.

Additionally, it’s also important to mention the history of activities and questionable link building practices prior to working with Netmark. It’s been our observation that those who were affected with the most recent Google algorithm update on October 4th, 2013 had questionable activities including up to 2 years prior to any recent activities.

It’s both unfair and unpractical to make statements to the degree that we “demolished” your small business based on activities that were performed prior to engaging in our services, and with the decrease in the search volume, demand and user engagement for your industry “niche” as a whole. 

We really do respect you as a business owner, valued our relationship, and still only wish great successes for you and Account Swappers in the future, despite what was said, and your current feelings toward our company.

If you or anyone else reading this review has any questions related to any information shared in this response, or any other negative review online, please feel free to contact us directly at 1-800-935-5133.

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