- Report: #722186
Report - Rebuttal - Arbitrate
Complaint Review: Netnutri.com
Netnutri.com560 55th Street, West New York, NJ 07093 Internet United States of America
Netnutri.com Nutrisaver on Amazon.com I returned the order, but never received a refund. They claim they never received my package. Internet
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First, they made me contact the manufacturer to get the iron fixed because it was on warranty. The manufacturer told me they don't deal with regular customers, they only work with beauty salons.
I called Nutrisaver again. Finally I got an answer that they will do a refund for my order. They gave a number to call for return instructions. I called the number, the representative told me to send the product to their address and include the invoice in the package, and that was it. That is what I did.
Two weeks after I sent the package there was still no refund. I contacted Nutrisaver via e-mail. They told me that they never received the package. I was battling with customer service for weeks.
Because I don't have a tracking number for the package, they refuse to give me a refund, and simply keep telling me that they never received the package.
I wish I could do more to get my money back, but because I trusted the company (and followed the return instructions), I sent the package without tracking number, I can't do anything. I just wanted to everyone to be aware of their fraudulent business practices.
This report was posted on Ripoff Report on 04/26/2011 10:44 AM and is a permanent record located here: http://www.ripoffreport.com/r/Netnutricom/internet/Netnutricom-Nutrisaver-on-Amazoncom-I-returned-the-order-but-never-received-a-refund-T-722186. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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