• Report: #1134973

Complaint Review: Netspend

  • Submitted: Mon, March 31, 2014
  • Updated: Mon, March 31, 2014

  • Reported By: Ms. Foster — Pontiac Michigan
Austin, Texas USA

Netspend HOLDING MY TAX REFUND OVER 30 Days NOW Austin Texas

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 I had my tax return deposited on to my Netspend card. Once the funds were loaded on the card I received an email from Netspend on February 24th requiring that I send them documentation to prove my identity no later than February 26, 2014, otherwise my deposits would be returned to sender. I felt that was odd of them to request that information AFTER issuing the card so I declined and told them to go ahead and return my funds to the IRS, and the IRS would issue me a check.

Netspend informed me that it would take 6 days for the IRS to receive the refund. After calling Netspend several times a day after the 6 days expired. Now they're saying it takes 20 days..Well To date which is March 31, 2014. I still haven't received a check nor has the money been returned to the IRS. I believe they are collecting interest off of customer money and holding the money long enough to do so. I'm wondering if I should just call the IRS and report my money lost or stolen.

This report was posted on Ripoff Report on 03/31/2014 04:45 AM and is a permanent record located here: http://www.ripoffreport.com/r/Netspend-/Austin-Texas-78768/Netspend-HOLDING-MY-TAX-REFUND-OVER-30-Days-NOW-Austin-Texas-1134973. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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