Netspend Pre Paid Visa Scam Artists Austin, Texas

On March 1st, 2012, I checked into a room at the Hawthorne Suites in Holland Ohio.  I was told that I could use this visa card to 'hold' the reservation.  I informed this hotel that I would be paying in cash upon arrival.  I paid for two nights 3/1 and 3/2.  

This morning I checked my Netspend Visa Card and the complete balance of $239 was taken off of the card by  the Hawthorne Suites Hotel.

I started emailing and then calling netspend customer service.  When I finally got someone on the phone I was told that the money was still on the card.  On my online account it states that there is a balance of $0.00 and that the money was given to Hawthorne Suites.  I NEVER authorized Netspend to fork over this money to pay for the room..  We made it very clear to them that I would be paying in cash for the room, but netspend still allowed this hotel to steal my money.

When I called Netspend again and told them not to release my money to this hotel because I had already paid cash, they refused to do what I asked them.

If you need a card like this do not use netspend.

It seems that american business thinks it is entitled to your money whatever the reason.