Netspend Visa Card I believe that allowed someone to access my account from their company and took my money, b/c they have all my info on file. Austin, Texas

This happened about 2 months ago, when I received my income tax check on my netspend visa card account.  First I called to check the status of my refund and was told by the representative that the money was placed on hold because it was too much to put into my account.  I became very upset with the representative but didn't think much of it.  One week later the 2 check was direct deposit to my netspend visa card account and when I checked it some one had already taken 950.00 dollars without my authorization, so I called netspend to report it and asked who took the money.  According to netspend representative I authorized the transaction, but I didn't.  I told netspend representative to block my account until they find out what happen to my money.  Once again, I called netspend the next day to check the account again and another transactions was made of 825.00, after they were told to block the account the day before.  I was very upset once again and told them that I want my money placed back on my account.  I was told that someone will contact me within 10 days.  A representative name Sean told me that he hears about money being taken from many people and it was a legal transaction.  I continue to tell him that I did not authorize the transactions and I want my money back.  I even say that I was going to close out the account.  The representative (Sean) did not want to hear what I had to say and became repetitive with his words, "this happens to a lot of people and it was a legal transaction".   I then want to the local police department to file a police report.  The detective that helped me asked many questions and also telephone netspend, but netspend did not give the detective much information.  I have been struggling with my bills and have become stressed and anxious due to losing so much money.  I have been living from check to check and making ends meet.