Netspend card thru turbotax Thiefs austin, Texas

Pleaseee!!!! To all the people who is contemplating using this card for their tax refund PLEASE dont do it they are just going to steal your money im a single mother about to be homeless and carless because of these people the IRS deposited my refund on monday the same day i got the card so i went ahead to activate the card and went to the bank to get a cash advance and i wasnt able to do it because my money has been blocked i have been waiting on the phone for two and a half hrs...and just right a "supervisor" told me that the risk department is closed already that is the department that put the hold on my money...somebody has to do something about these thiefs it is not fair!