- Report: #1022846
Report - Rebuttal - Arbitrate
Complaint Review: Netspend
NetspendPOBOX2136 Austin, Texas United States of America
Netspend blocked my account 3x in a matter of 2 days. Want to reject my tax refund even though its been deposited. Austin, Texas
*UPDATE Employee: NetSpend
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I had to answer a seris of 5 questions and then she told me my account was fine. I also had to do this on 2/21/13 again. I was told that we would no issues at all. All was good? So we thought. On the 22 I paid a bill at 9:45 and by 3:45 my account was blocked.I was told we needed to send in all our information to confirm who we were. They said our account was blocked due to the risk department. They claimed that they would be sending a rejection of our refund to the IRS and then we would have to wait until the IRS refunded us our money. Another 25 days.
They said we needed proff of address,ssn,and photo id an they wouldn't have to reject the money. They also wanted a phyiscal address to mail our permant card to us. I explained that we do not receive mail at our house but to a po box. The rep said that we couldn't use our pobox. They also said we needed proff of adress but kept telling us our old adress. We had just moved on 2/2/13 and no longer had that adress. After this huge run around we asked if we could send our lease as proff of address. We were told we couldn't. I was told we could use our tax info.
On 2/25/13 we sent all the info in and waited the 48 hours. After such time we were then told the info we sent was not enough. I spent a total of 4 hours all together fighting against this company. When I asked to speak to a superisior I was told he was gone. Then they said he was on a break and then I was told he was helping another agent. I asked to speak to the supervisiors boss and got the same story. I don't knnow what to do anymore. I can't file a dispute because it won't allow me to through their site. I just want answers. Its now 3/2/13 and still no money. 3500 down the drain.
This report was posted on Ripoff Report on 03/03/2013 11:18 AM and is a permanent record located here: http://www.ripoffreport.com/r/Netspend/Austin-Texas-78768/Netspend-blocked-my-account-3x-in-a-matter-of-2-days-Want-to-reject-my-tax-refund-even-th-1022846. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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