• Report: #1091835

Complaint Review: Netspend

  • Submitted: Mon, October 14, 2013
  • Updated: Mon, October 14, 2013

  • Reported By: trekie3600 — springfield Missouri
Netspend
Austin, Texas USA

Netspend Will Not refund stolen funds Austin Texas

*UPDATE Employee: NetSpend

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On Oct. 1 2013 Netspend allowed an unknown company to take 402.50 from my account and has still yet not refunded the money to me. This is after we have contacted them several times, filed a dispute, filed a police report, written letters. 

We have been told 3 different dates that we might potentially get the funds returned to our account. We were told the 15th, 16th then the 17th.  After speaking to a supposed supervisor in the alleged dispute department on Oct. 14th we told that they didn't have to give the money back for at least 10 days and then it depended on what the dispute analyst decided. So we are at the mercy of the dispute analyst. 

When we asked if our money was guaranteed by this bank the supervisor changed the supject.  This happened twice.  But I have been told repeatedly by this bank that they credit funds as soon as they recieve them also and I recieved my social security for June on Memorial Day in May, when the federal Government and the banks were all closed, meaning that they had recieved it on Friday.

I encourage anyone that is thinking of using this company to please reconcider and save yourself the headache.  


This report was posted on Ripoff Report on 10/14/2013 11:03 AM and is a permanent record located here: http://www.ripoffreport.com/r/Netspend/Austin-Texas/Netspend-Will-Not-refund-stolen-funds-Austin-Texas-1091835. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 UPDATE Employee

NetSpend

AUTHOR: NetSpend Corporation - ()

We are very sorry to hear that there was an unauthorized transaction made on your account.

 

We can assure you that we will do everything possible to get your funds returned through our Dispute process.  Please send your information to feedback@netspend.com and we will make sure this is addressed.

 

Thank you,

 

NetSpend

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