• Report: #1113889

Complaint Review: Netspend

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  • Submitted: Wed, January 08, 2014
  • Updated: Wed, January 08, 2014

  • Reported By: anonymous — Chicago Illinois
Austin, Texas USA

Netspend prepaid debit card Austin, Texas

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 Account hacked from Target. Netspend allowed PIN change via non-registered phone number, failing to properly validate identity of caller. Allowed out of state WTM transactions and fuel purchase that wiped out entire balance. Then took 10 business days to "investigate" Now taking another 20 business days to issue check to close account. NO other options. They refuse to disclose phone number that changed PIN and refuse to confirm the card was part of Target breach. Customer service puts you on hold multiple times, you get another rep and have to provide account information multiple times before finally giving upa and accepting that no one will help you. They blocked all my cards and dlose my internet access to the account and refuse to do anything.

This report was posted on Ripoff Report on 01/08/2014 11:05 AM and is a permanent record located here: http://www.ripoffreport.com/r/Netspend/Austin-Texas/Netspend-prepaid-debit-card-Austin-Texas-1113889. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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