• Report: #1090097

Complaint Review: Netspend

  • Submitted: Mon, October 07, 2013
  • Updated: Mon, October 07, 2013

  • Reported By: puttsmomma — sequim Washington
Netspend
, Texas USA

Netspend Netspend Claiming old debt owed to take money off new card Texas

*Author of original report: Still no resolve

*UPDATE Employee: NetSpend

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I have had aNetspend prepaid card in the past. The account was closed over a year ago. I recently went and bought a new Netspend Prepaid card and loaded $60 on it at a local Safeway. When I got home to activate it, it said I needed to call customer service. When I called they sent me to their fraud department whomstated that I had a negative $52.48 from my last account. I asked them over 3 weeks ago to send me proof of the debt and they said they would. They never did. I have called numerous times and they will not activate the new card while their computers say I have a negative balance. I explained to them that even if I did owe the money we filed Chapter 7 and was discharged last year. My Atty. advised me to explain this to them. They told me it is not their job to prove a debt. They proceeded to tell me that they are taking the $52.48 from my new card. Are they allowed to take money without proving you owe money to them? They say it came from Netflix which I have never had. I even called Netflix and they verified I have never had an account. How can they legally get away with this? I just lost $60 to Netspend for no reason and they are getting away with it. Not to mention they said they do not have a policy to notify customers that a balance is owed;they just take their money off their cards.


This report was posted on Ripoff Report on 10/07/2013 11:57 AM and is a permanent record located here: http://www.ripoffreport.com/r/Netspend/Texas/Netspend-Netspend-Claiming-old-debt-owed-to-take-money-off-new-card-Texas-1090097. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
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Updates & Rebuttals

#1 Author of original report

Still no resolve

AUTHOR: puttsmomma - ()

After making numerous calls since my initial post, Netspend is still insisting on keeoing my money which is $60 that I loaded on it. They have not sent any proof that I owe them this money. They keep insisting that I had Netflix and charged it to the card and made it overdrawn. They are also now saying that I was on a card with my husband and that one is overdrawn like $80 some dollars. First of all a prepaid card cannot be overdrawn! No matter what they are keeping my money and saying if they activate the card they will take out the $52.86 they claim I owe them. NO WAY will I activate it as they are not going to debit money for something they have no proof of! They are dishonest, rude and do not care about their customers. I am done calling them; the attorney general is the next step. I have read several complaints about this company and wish I knew how to start a class action against them. This $60 was a gift to us to help buy food and it is gone. Thanks you bad company and I hope you pay for this! After my intial post they replied for me to call them and I did. What a mistake! NEVER AGAIN! The next call they will get will be from someone who can shut them down. If anyone has information as to how to start a suit, please let me know!

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#2 UPDATE Employee

NetSpend

AUTHOR: NetSpend Corporation - ()

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