- Report: #1090097
Report - Rebuttal - Arbitrate
Complaint Review: Netspend
Netspend Netspend Claiming old debt owed to take money off new card Texas
*Author of original report: Still no resolve
*UPDATE Employee: NetSpend
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I have had aNetspend prepaid card in the past. The account was closed over a year ago. I recently went and bought a new Netspend Prepaid card and loaded $60 on it at a local Safeway. When I got home to activate it, it said I needed to call customer service. When I called they sent me to their fraud department whomstated that I had a negative $52.48 from my last account. I asked them over 3 weeks ago to send me proof of the debt and they said they would. They never did. I have called numerous times and they will not activate the new card while their computers say I have a negative balance. I explained to them that even if I did owe the money we filed Chapter 7 and was discharged last year. My Atty. advised me to explain this to them. They told me it is not their job to prove a debt. They proceeded to tell me that they are taking the $52.48 from my new card. Are they allowed to take money without proving you owe money to them? They say it came from Netflix which I have never had. I even called Netflix and they verified I have never had an account. How can they legally get away with this? I just lost $60 to Netspend for no reason and they are getting away with it. Not to mention they said they do not have a policy to notify customers that a balance is owed;they just take their money off their cards.
This report was posted on Ripoff Report on 10/07/2013 11:57 AM and is a permanent record located here: http://www.ripoffreport.com/r/Netspend/Texas/Netspend-Netspend-Claiming-old-debt-owed-to-take-money-off-new-card-Texas-1090097. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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