• Report: #1022619

Complaint Review: Netspend

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  • Submitted: Sat, March 02, 2013
  • Updated: Tue, March 05, 2013

  • Reported By: John & Tracy Michaelson — Chruch Hill Tennessee United States of America
Netspend
Internet United States of America

Netspend Account used before receiving card Internet

*UPDATE Employee: NetSpend

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My wife and I filed our income tax returns and was issued a Netspend card. Before we received the card there was a $39.95 charge to AVANGATE B.V. GLOBALCOLLECTNLUS as a "Signature purchase from" under the category of "computers"

This was obviously not purchased by either my wife or I and was done before we had even used the card.

The dispute filed froze the card and it took "10 business days" to get a new card, which actually turned in 20 business days.

After an extensive search of "AVANGATE B.V. GLOBALCOLLECTNLUS" we find key search words including "Nigerian" and "scam" several times within these searches.

Netspend operators were unhelpful and uneducated in the problem at hand, obviously reading the same thing from their computer screens. All 8 operators promised our card to arrive within 4 to 5 days each and every time.

A chain-form email letter claimed that the freeze on our account was for our safety. We still want to know how AVANGATE B.V. GLOBALCOLLECTNLUS even got to our account before we did.

This report was posted on Ripoff Report on 03/02/2013 04:04 PM and is a permanent record located here: http://www.ripoffreport.com/r/Netspend/internet/Netspend-Account-used-before-receiving-card-Internet-1022619. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

NetSpend

AUTHOR: NetSpend Corporation - (United States of America)

We understand that there was an unauthorized charge made on your account.  Our dispute process will do everything possible to assist you with getting these funds returned.

Please send your information to feedback@netspend.com and we will be happy to look into this for you.


Thank you,

NetSpend

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