- Report: #1007316
Report - Rebuttal - Arbitrate
Complaint Review: Netspend
NetspendInternet United States of America
Netspend Allowed fraudulent activity, won't refund money, Internet
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I was told that I was not the first person that had been affected by this. Apparently there is a worm in their computer system that drafts funds under the name Moneygram. Although they are aware of the issue, and although I am not the first person this has happened to, they refuse to reverse the charges and give me my money back. I was told an investigation would have to take place, and I MAY be able to recover the funds once the investigation is complete. They claim to be FDIC insured, and as I understand it, are supposed to release those funds immediately.
I have contacted the mother company, Metabank, and am waiting for a return call. I have also filed a formal complaint with the FDIC, and when I'm done here, will be doing the same with the Better Business Bureau. In additon, their phone staff can barely speak English, and it appeared as though they would transfer me anytime they didn't understand what I was saying, or if they weren't sure how to handle it.
This report was posted on Ripoff Report on 02/01/2013 11:21 AM and is a permanent record located here: http://www.ripoffreport.com/r/Netspend/internet/Netspend-Allowed-fraudulent-activity-wont-refund-money-Internet-1007316. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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