My husband and I have an account with Netspend via Paypal. We decided to get our tax refund put on our cards. After submitting to numerous "checks" (background, credit, history.. outrageous personal questions) our refund was deposited onto our cards on 2/6/2013. On 2/7/2013, after using some of the money to pay bills online, we decided to take our son out for a treat. Long story short, our card was declined. We were even able to pull up the website on our cell phone and show the cashier that we had much, much more than what our bill was in our account, but it was still getting declined. After 6 hours on the phone with them last night, we were requested to send in our ID's, our Social Security cards, utility bills and a W2 for each of us. We complied immediately under the assumption that if we did so, we would have our funds released back to us.
First off, they won't tell you WHY there's a hold on your account. Second off, good luck on ever getting someone that speaks English. Third, they will tell you that you cannot be transferred anywhere, that they do not have any contact information for any other departments and that they are unable to do anything for you other than submit an email to some mysterious person they will claim they cannot name in regards to "your probrem." You'll be promised callbacks, be placed on hold for literally hours on end, just to get nowhere. I was told by 3 different supervisors that once I sent these documents in that I would have my funds released back to me between 6-8 hours from the time they are sent. I sent the documents at 7:30pm EST.
At 9am this morning, my account was still saying there was an error and to call in, so I did. I have been on the phone with them ever since. (It is now 5:56pm EST) and not only have I been hung up on, I've been lied to over and over.. they literally drained the fight out of me. I had $3800 left in my account that they are now telling me may take up to 45 days to have access to again. First it was 6-8 hours, then it went to 48 hours, then 48 business hours, then 4 business days plus an additional 10 business days for them to make their decision, then I was told 7-10 business days and an additional 10 business days for them to make their decision. When I asked if I would have my money back by march, I was laughed at, then she replied with "I don't want to lie to you and I would be lying to you if I told you yes, that I think so." I was then placed on hold (without being told) until my phone died - which for the record, was 1 hour, 46 minutes and 27 seconds.
I have documented everyone's fake names and their fake ID numbers and I'm ready to chalk it up as 2 days of my life I will never get back.. one hell of an embarassing night out with my family and $3800 to some &*#& in the Phillipines.. not to mention identity theft. We learned after our several hour long talk last night that this company is currently involved in a class action lawsuit for doing this very same thing to over 7,000 families since 2007 and a total of 324 JUST this year, so far. Please, please, please, do NOT use this company!!!!! Will post again if/when anything changes. Good luck to all of you unfortunate Netspend users out there.