Netspend I had a card 3 years ago and they want to make sure I am the same person,no issius with card I just cant use money till i send in ID showing I am who I say I am , Internet

I borrowed $60.00 bucks to pay a bill that would be due 2/22/13 and the only way to pay quickly was to use the internet, I purchashed a debit card for 63.00 dollars took it home and tried to activate it ,I found out that netspend rejected my activation because I had a netspend card 3 years ago, they said the only way I could spend my money is go to the store and get a reload pack which is gonna cost about 14.00 dollars more and spend my money in a store I cant use the internet because they cant verify my imformation but if I didnt want to do that they would just send me a check in 20 days whith another debt card that I could try to reload on .I borrowed that money to get the bill paid quick,I talked to about 2 supervisiors and the store that I bought the card from also talked to the rep, they said because the imformation on my card had changed from the imformation they have now they have to reject activation, OK that is fine can I get my money they said it will be 20 days but they are willing to send me a check or let me go to the store and spend the money just not on the internet, if it is not the right imfomation I shouldnt be able to get a check or go to the store this is crazy netspend no good.