- Report: #979567
Report - Rebuttal - Arbitrate
Complaint Review: Netspend
NetspendInternet United States of America
Netspend Paypal Prepaid Debit Card Refusal to release funds held in pending transactions Internet
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3 days later, funds are still not released and still no additional response from customer service. I called customer service, they said to forward the email from the vendor verifying the order was cancelled and they would release the funds in 6-8 ours.
24 hours later, funds are not released. I called customer service back and was told that I needed to forward to a different email address, and they were unsure why I was given an incorrect email address, but to forward the verification of cancelled order again to the CORRECT address and funds would be released in 6-8 hours.
Today, 24 hours later, funds still not released. I was told they had no record of any correspondence from me - not the email, not the SECURE MESSAGING - nothing. I was told that it I wanted the funds to be released, I needed to call the vendor and ask them to fax, on their letterhead, a letter stating the order was cancelled! Despite the fact that all banking transactions are electronic and I have the confirmation with a specific name, order#, transaction # and domain name obviously from the vendor, now I have to request the vendor to take the time and expense of writing a letter on my behalf.
I am filing this complaint, certified letter to Paypal, their co-branded card partner, BBB, CFTB and banking authority for this transaction in our state. Sadly, aside from the complaints, the only other action I can take is to discontinue using this vendor for any reason.
This report was posted on Ripoff Report on 12/08/2012 01:55 PM and is a permanent record located here: http://www.ripoffreport.com/r/Netspend/internet/Netspend-Paypal-Prepaid-Debit-Card-Refusal-to-release-funds-held-in-pending-transactions-I-979567. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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