Netspend.com Netspend Prepaid Card Netspend Trouble Internet

I bought a Netspend Prepaid Card for $4.95 at a local retailer. I used this card to have my federal tax return direct deposited. After receiving my deposit, I used the card for about a day and half and spent about $700 off it. Then, on day two of having the card, it mysteriously won't work. I'm in a store with my daughter trying to pay for my purchases and my card is declined. I called Netspend (on hold for 30+ minutes every time I call) and am told that for my safety and federal law, I have to fax them a copy of my driver's license, SS Card and a utility bill in my name. Then, 24-48 after they receive this information, I may access my account again!

I am so furious with this card service! I asked why I was not informed about needing this documentation when I activated the card and all the guy on the phone could tell me was that it just popped up on my account! As soon as I can access my account again, I'm transferring my money to another account and closing my Netspend account. This is the worst card service I have ever used and I feel that something is wrong about this company.