- Report: #1063831
Report - Rebuttal - Arbitrate
Complaint Review: Nettalk
Nettalk1080 NW 163rd Drive Miami, FL 33169 Miami, Florida USA
Nettalk Customer Support makes no effort Miami Florida
*Author of original report: What is in their control.
*Consumer Comment: I Love My Net Talk
*General Comment: Sorry to say
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I have been a customer of Nettalk since May 2012. Since the very beginning, I've had some serious problems with the quality of the service. I've tried several times to connect with their Customer Support. Frequently, I get no call back at all or if I do, it is weeks or even months after submitting the complaint ticket. When I have been able to make contact, the tech support blamed my internet provider for the problems. I've since changed internet providers and still have the exact same problems.
I have requested to speak to a manager. That was 8 weeks ago. I did get an email from a tech support agent after 5.5 weeks, asking questions like the model and serial number of my hardware. I replied with the information, which should have been on record from the other times I've submitted a complaint. I have not had a reply yet despite reminding them in my email reply that I wish to speak to a manager.
I just want others to know the shameful level of commitment to the customer demonstrated by Nettalk. Either their tech support is so overwhelmed trying to deal with an inferior product, or the company just doesn't care enough about their customer to make customer support a priority. Either way, buyer beware.
This report was posted on Ripoff Report on 07/02/2013 10:03 AM and is a permanent record located here: http://www.ripoffreport.com/r/Nettalk/Miami-Florida/Nettalk-Customer-Support-makes-no-effort-Miami-Florida-1063831. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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