- Report: #1046629
Report - Rebuttal - Arbitrate
Complaint Review: Nettalk
NettalkInternet United States of America
Nettalk Net Talk, netTalk Service cut-off and no response for online support service ticket submitted Internet
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And here is the issue I am trying to get an answer to -
Hi, I am a NetTalk Duo customer with a Basic + International plan.
I primarily use NetTalk to call India.
My service (to call India alone) was cut-off on 24-APR-2013.
From 01-APR-2013 to 24-APR-2013, I have used 640 NetTalk minutes to call India - i.e. a little over 10.5 hours.
On 24-APR-2013, I got an email from NetTalk saying that I have exceeded my monthly allowance for calling India. I am trying to find out where the monthly allowance is listed. That information is not available on their site. And I was not made aware of any minutes limitation when I signed up for the service.
Since I have not been able to reach any NetTalk customer support agent, and there is no response to the ticket I submitted online, I am submitting a complaint here.
Hope someone can resolve this issue for me.
I am inclined to take this up in a Small Claims Court, even though it will be a significant time investment on my part (and Nettalk's) to get this issue resolved.
This report was posted on Ripoff Report on 04/27/2013 08:39 AM and is a permanent record located here: http://www.ripoffreport.com/r/Nettalk/internet/Nettalk-Net-Talk-netTalk-Service-cut-off-and-no-response-for-online-support-service-ticke-1046629. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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