- Report: #280690
Complaint Review: Network Agenda- Grant Search Assistant
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| Network Agenda- Grant Search Assistant Networkagenda.com - grantsearch assistant.com
St. George, Utah U.S.A. |
|
Network Agenda - Grant Search Assistant Have charges on my credit card account that I did not authorize. St. George Utah
*UPDATE Employee: Resolution Offer
*UPDATE Employee: Resolution Offer
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These companies have put unauthorized charges on my credit card account.
Jack
Springfield, Missouri
U.S.A.
Jack
Springfield, Missouri
U.S.A.
This report was posted on Ripoff Report on 10/24/2007 04:48 PM and is a permanent record located here: http://www.ripoffreport.com/r/Network-Agenda-Grant-Search-Assistant/St-George-Utah/Network-Agenda-Grant-Search-Assistant-Have-charges-on-my-credit-card-account-that-I-did-280690. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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I would like to discuss Jack's concerns with him to insure that he is taken care of. Unfortunately, without a last name or an email address I cannot find his account with the necessary contact information.
First and foremost I offer an apology for the breakdown in service Jack obviously experienced. Our policy is to never charge anyone who is not interested the membership portion of the offer. Clients simply need to follow the instructions to contact customer support at 1-866-396-5718 and express a desire to cancel during the free trial period, or anytime thereafter as it is explained in the Terms and Conditions of the offer.
If our support staff fails to offer the quality and professionalism that we expect to provide then I would personally like to know about it so that I can resolve the issue in-house so that it doesn't continue to happen. I also guarantee to personally see to it that anyone who has had a negative experience with our staff or company is satisfied. I can be reached on my cell phone at 435-773-1795 or via email at ryanr@wskc.org. Once again, my apologies to Jack. Hopefully, he will contact customer service or I will hear from him soon so that we can get this resolved.
Sincerely,
First and foremost I offer an apology for the breakdown in service Jack obviously experienced. Our policy is to never charge anyone who is not interested the membership portion of the offer. Clients simply need to follow the instructions to contact customer support at 1-866-396-5718 and express a desire to cancel during the free trial period, or anytime thereafter as it is explained in the Terms and Conditions of the offer.
If our support staff fails to offer the quality and professionalism that we expect to provide then I would personally like to know about it so that I can resolve the issue in-house so that it doesn't continue to happen. I also guarantee to personally see to it that anyone who has had a negative experience with our staff or company is satisfied. I can be reached on my cell phone at 435-773-1795 or via email at ryanr@wskc.org. Once again, my apologies to Jack. Hopefully, he will contact customer service or I will hear from him soon so that we can get this resolved.
Sincerely,
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I would like to discuss Jack's concerns with him to insure that he is taken care of.
First and foremost I offer an apology for the breakdown in service Jack obviously experienced. Jack, if you come back to read this; please contact the customer service department. There you will find happy, helpful agents that are waiting to assist you with your concerns. The phone number for Customer Service is 866-396-5718 Monday-Friday 9 am - 9 pm Eastern Time.
If our support staff fails to offer the quality and professionalism that we expect them to provide then I would personally like to know about it so that I can resolve the issue in-house so that it doesn't continue to happen. I also guarantee to personally see to it that anyone who has had a negative experience with our staff or company is satisfied. I can be reached on my cell phone at 435-773-1795 or via email at ryanr@wskc.org. Once again, my apologies to Jack's. Hopefully, I will hear from him soon so that we can get this resolved.
Sincerely,
Ryan R.
First and foremost I offer an apology for the breakdown in service Jack obviously experienced. Jack, if you come back to read this; please contact the customer service department. There you will find happy, helpful agents that are waiting to assist you with your concerns. The phone number for Customer Service is 866-396-5718 Monday-Friday 9 am - 9 pm Eastern Time.
If our support staff fails to offer the quality and professionalism that we expect them to provide then I would personally like to know about it so that I can resolve the issue in-house so that it doesn't continue to happen. I also guarantee to personally see to it that anyone who has had a negative experience with our staff or company is satisfied. I can be reached on my cell phone at 435-773-1795 or via email at ryanr@wskc.org. Once again, my apologies to Jack's. Hopefully, I will hear from him soon so that we can get this resolved.
Sincerely,
Ryan R.
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