- Report: #1114167
Report - Rebuttal - Arbitrate
Complaint Review: Network Solution
Network Solution Charged me for a hosting package I did not sign up for, Herndon Virginia
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
On 10/12/2013 I registered a domain name with Network Solutions. I noticed in December I was charged $37.90 on my bankcard. I contacted the business, and requested a refund because I had no idea what the charge was for. I was told it was for web hosting. I let them know I did not sign up for web hosting, that I only requsted a domain name registration (12/26/2013). At that time I was told a refund would be processed and given a reference # 10720913503. I was checking my bank account to see if the money had been refunded to my account and noticed there were two more charges in the amount of $18.95 each. I was told the $18.95 was for e-mail accounts. And given I called and was informed my account could not be authenticated (the reason I did not receive the refund), and that I had to sign in... Network Solutions sent me an e-mail to change my password and I signed in (while we were on the phone)... even after given them the answers to the security questions a minimum of 5 times. We then discussed the new charges. I was given a new reference number, again stating that would be reimbursed. Today, January 9, I received an e-mail from Network Solutions stating I have been refunded $18.95 x 2. I called and inquired about the $37.90, and was told (today for the first time) I would not be refunded, because they do not refund on Hosting Packages. I did NOT sign up for a hosting package. I signed up for the domain name registration. While speaking with an individual on the phone (Rich, I believe is his name)... he told me I was charged in November. I then signed into my online bank account and noticed I was charged $37.90 on November 25, 2013 for a hosting package. Again, I never signed up for a hosting package. And Network Solutions refuses to reimburse me. I was told by someone in hosting, they do not refund hosting packages.
This report was posted on Ripoff Report on 01/09/2014 09:13 AM and is a permanent record located here: http://www.ripoffreport.com/r/Network-Solution/Herndon-Virginia/Network-Solution-Charged-me-for-a-hosting-package-I-did-not-sign-up-for-Herndon-Virgini-1114167. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.