• Report: #1155263

Complaint Review: Network Solutions, LLC

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  • Submitted: Mon, June 16, 2014
  • Updated: Mon, June 16, 2014

  • Reported By: A. Malchiodi — Fairfield California
Network Solutions, LLC
Internet USA

Network Solutions, LLC Unauthorized renewals and domain purchases on customer accounts Unknown, used to be Virginia Internet

*UPDATE Employee: Domain renewals

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A customer of Network Solutions for domain name purchases and management since 1998, I was shocked to discover today that all (three) my domain names have been automatically renewed without authorization and at an unknown cost.

Also, I find myself the owner of a fourth domain that I never wanted nor requested. Network Solutions, without authorization, purchased it in my name.

This is reprehensible behavior that should be punished by the FCC.   But this company with get away with it criminal behavior because it had the inside track with government officials from the begining and was the very first, for-profit  internet domain name provider on the market.

DO NOT DO BUSINESS WITH THIS COMPANY.  AFTER 16 YEARS, IT'S TIME TO TAKE MY BUSINESS ELSEWHERE.  THIS COMPANY WAS ALWAYS TOO EXPENSIVE ANYWAY, BUT NOW, IT'S DOWN RIGHT CRIMINAL IN ITS' CONDUCT.

 


This report was posted on Ripoff Report on 06/16/2014 03:58 PM and is a permanent record located here: http://www.ripoffreport.com/r/Network-Solutions-LLC/internet/Network-Solutions-LLC-Unauthorized-renewals-and-domain-purchases-on-customer-accounts-Un-1155263. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
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Updates & Rebuttals

#1 UPDATE Employee

Domain renewals

AUTHOR: Executive Support Team - ()

Dear A. Malchiodi,

Thank you for your comments. We value all feedback and use this information to improve internal processes, service offerings and customer interactions. We would like to address your concern regarding the charge, so we ask that you send us your contact information and details of this post via the following link: networksolutions.com/help/email.jsp

 

Sincerely,

The Executive Support Team

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