• Report: #984280

Complaint Review: Network Solutions and Web.com

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  • Submitted: Wed, December 19, 2012
  • Updated: Tue, December 25, 2012

  • Reported By: Inmaculada — Palm Beach Florida USA
Network Solutions and Web.com
12808 Gran Bay Parkway West, Jacksonville, FL 3225 Internet United States of America

Network Solutions and Web.com Incompetent, fraudulent practices, expensive services Internet

*UPDATE Employee: Response from Network Solutions

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I suggest you do not use this company, and if you currently do, consider changing to another.  Read below to understand the reasons for my suggestion.



When Web.com purchased networksolutions.com and we later purchased an exchange service the problems began.  NetworkSolutions.com had managed our domain for years with no problems but then Web.com offered to build a web page and offer marketing for us.  The offer was to post a page built by them free for 30 days AFTER we authorized them too.  We never gave authorization as realized our business does not benefit from that sort of marketing efforts; however, they posted it anyway (without our knowledge) and proceeded to charge us $94.50 every 4 weeks without our authorization, using the credit card on file used to charge the monthly domain and email services we had with Network Solutions.



Aside from that fraudulent action, we purchased a Hosted Exchange from Network Solutions; however, when we had technical problems, no one was able to help us claiming literally that, although they sell that service, they have no training on the product and I would have to call Microsoft for help.  Microsoft of course said that since this service was not hosted by them there would be a charge to help us solve the problem.



After dozens of hours, and literally I do mean dozens, of wasted time with my calls being transferred from one department to another, holding for supervisors that never took my calls, offers to call back that never happened, offers to escalate things to get refunded for services not authorized that didn't happen either, trying to get hosting exchange technical problems solved, canceling our account and transferring our domains to another company, the only way we were able to get a refund was by disputing the charges with our credit card and changing credit card numbers in order to avoid further charges. 



In spite of all that and thinking that the problem was resolved, I just noticed that 5 days ago they charged another of our credit cards $142.50 dollars renewal for the infamous Web hosting service that we never authorized, for a domain they no longer manage, for a business that has no active accounts with them!!!!  So once again, I am wasting my time resolving problems caused by this most unscrupulous, fraudulent, and incompetent company.



I have filed a dispute with my credit card and aside from this post, I'll be reporting Network Solutions and it's parent company Web.com to the BBB and commerce departments.






This report was posted on Ripoff Report on 12/19/2012 08:20 AM and is a permanent record located here: http://www.ripoffreport.com/r/Network-Solutions-and-Webcom/internet/Network-Solutions-and-Webcom-Incompetent-fraudulent-practices-expensive-services-Inter-984280. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 UPDATE Employee

Response from Network Solutions

AUTHOR: Web.com Executive Response Team - (United States of America)

Dear Inmaculada:
 
At Network Solutions, we take the concerns that you have raised in your post very seriously. As such, we would like to follow up with you regarding the details of your recent experience with us. To accomplish that, we ask that you send your website domain name, your contact information, and the details of this post to our support team via the following link: https://www.networksolutions.com/contact/index.jsp.
 
Thank you for your help, and we look forward to hearing from you.
 
Executive Support Team
Network Solutions
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