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  • Report: #1008524

Complaint Review: Network Solutions

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  • Submitted: Mon, February 04, 2013
  • Updated: Tue, February 12, 2013

  • Reported By: Jazzmaker — Sugar Hill Georgia United States of America
Network Solutions
Herndon, Virginia United States of America

Network Solutions Web.com Deceptive and Fraudulent Business Practices Herndon, Virginia

*Author of original report: Dishonest Shoddy!

*Author of original report: Fool Me Once Shame On You, Fool Me Twice Shame On Me...

*UPDATE Employee: Response from Network Solutions

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Our company has used the services of Network Solutions when it was owned by VeriSign since 2001. Every now and again we are contacted by their sales department trying to sell us one of their new products they what us to try. I am not here to slam the company since I am only one of six million or more subscribers, but to tell you the truth of their deceptive business practices.

A few months ago we were contacted by a salesman for their Gorilla Marketing Product. What you should know that before you start a conversation with anyone in this organization they have to verify your account.  Once this is done you have given them access to your financial information or credit card on file. Now it so happens that we were coming up for our domain and hosting renewal. Whenever you renew the hosting the domain is always thrown in at no charge.

Most subscribers know this and also know this would be foolish to set the auto-renew feature because you will be charged full price for both services. With the end of the month close at hand the salesperson became very anxious to close the sale, promising that if we signed up for the Guerilla Marketing service at eighty dollars per month the fee for the domain and hosting would be waived renewed and your card billed every month.

This is a method companys use to develop revenue stream. So what this slick salesman does is set the auto-renew feature in anticipation of closing the deal. Before we can make a decision we are charged the full amount for the hosting and domain renewal which comes to nearly two hundred dollars. We contact customer service and are told that it will take up to ten days for the funds to be returned.

This is a form of embezzling. To avoid becoming a victim of this scam it is important that if you have a card on file to check the auto-renew feature often to avoid this from happening to you, or better yet do not leave your card on file with anyone. Before making this posting I have discovered that this is a common scam with this company. If there is an attorney that is interested in seeking a legal remedy this is the number for their corporate offices. (570) 708-8700 

In August 2011, it was announced that Network Solutions will be bought by Web.com for $405 million and 18 million shares. On October 27th, 2011, Web.com announced the completion of the Network Solutions acquisition. This was immediately followed by the departure of CEO Tim Kelly and other key leadership. Large scale employee layoffs began the following day. By December 31st, 2011, over half of the office space in the Herndon, VA based headquarters had been vacated and returned to the property management. On March 31st, 2012, the company's Belleville, Illinois office was closed

The Web.com Group was formed as a result of the merger of Web.com, Inc. (NASDAQ: WWWW) and Website Pros, Inc. (NASDAQ: WSPI).

The company was initially funded with $65 million from Norwest Venture Partners, Crosspoint Ventures, Chase, Verizon (Bell Atlantic), Office Depot, and Dell; and subsequently by Insight Venture Partners just prior to its IPO. It took only six years from start-up to achieve its goal of dominating the market, and went public in 2005

This report was posted on Ripoff Report on 02/04/2013 09:34 AM and is a permanent record located here: http://www.ripoffreport.com/r/Network-Solutions/Herndon-Virginia-/Network-Solutions-Webcom-Deceptive-and-Fraudulent-Business-Practices-Herndon-Virginia-1008524. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
2Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Dishonest Shoddy!

AUTHOR: Jazzmaker - ()

After reviewing the complaint I did some investigating and discovered that these guys make it a habit of ripping people off. I checked the Gwinnet court records and discovered that these guys have been sued for shoddy work in the past including not paying there rent. I also found another case in Florida where a similar situation has taken place. Do you homework. Do Not Trust!

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#2 Author of original report

Fool Me Once Shame On You, Fool Me Twice Shame On Me...

AUTHOR: Jazzmaker - (United States of America)

Don't think that we are so naive that you're asking us to travel down that some bumpy road you took us down before. There are all kinds of similar reports pointing out this same fraudulent tactic you have used with others. You were given a reasonable amount of time to rectify the situation but you wanted to take a legal stance, so now we are taking ours. I certainly hope you are get paid well for your position as a Reputation Specialist. The truth always wins. Read It and Weep!
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#3 UPDATE Employee

Response from Network Solutions

AUTHOR: Web.com Executive Response Team - (United States of America)

Dear Jazzmaker:
 
At Network Solutions, we take the concerns that you have raised in your post very seriously. As such, we would like to follow up with you regarding the details of your recent experience with us. To accomplish that, we ask that you send your website domain name, your contact information, and the details of this post to our support team via the following link: https://www.networksolutions.com/contact/index.jsp.
 
Thank you for your help, and we look forward to hearing from you.
 
Executive Support Team
Network Solutions
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