- Report: #1052863
Report - Rebuttal - Arbitrate
Complaint Review: Network Solutions
Network SolutionsInternet USA
Network Solutions Poor domain hosting speed Internet
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We experienced slow loading speeds of our website and when Network Solutions was informed of this, they sent a form letter requesting us to go through some steps to make sure the design was compatible. After going through all these steps, it still did not improve the page loading speed.
Network Solutions told us there was still nothing wrong on their end. We then loaded our website on a competing provider and tested it. It loades quickly, just like it was designed to. Network Solutions has refused to issue a refund for the balance of our contract, stating that "it is our policy not to issue refunds for hosting packages".
Based on this, even if the service is not provided you can not get a refund or you would need to spend more money than the refund to force them. Perhaps a class action suit will wake them up.
This report was posted on Ripoff Report on 05/22/2013 05:36 AM and is a permanent record located here: http://www.ripoffreport.com/r/Network-Solutions/internet/Network-Solutions-Poor-domain-hosting-speed-Internet-1052863. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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