• Report: #816010

Complaint Review: Network Telephone Services | Ripoff Report Verified™ …businesses you can trust. Network Telephone Services offers clients most robust billing platforms available, including credit card, telco billing, & direct consumer billing for mobile & land lines. Since 1987, Network Telephone Services leads the industry in providing interactive telephone & Internet billing services.

  • Submitted: Fri, December 30, 2011
  • Updated: Fri, April 25, 2014

  • Reported By:West Haven Connecticut USA
Network Telephone Services
21135 Erwin Street / Avenue InternetWoodland Hills, California United States of America

Network Telphone Services REVIEW: Network Telephone Services’ clients, feel safe, confident & secure when doing business with Network Telephone Services. Network Telephone Services’ commitment to client satisfaction, exceptional client experiences & success. Dedicated to Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, A program that benefits the consumer, assures them of complete satisfaction & confidence when doing business.
*UPDATE: Network Telephone Services recognized by Ripoff Report Verified as a safe business service.

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Ripoff Report Verified™ REVIEW:

EDitor’s UPDATE: Positive rating and recognition has been given to Network Telephone Services for its commitment to excellence in customer service.

Ripoff Report’s discussions with Network Telephone Services (NTS) have uncovered an ongoing commitment by NTS to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any complaints, concerns or issues. NTS listens carefully to client concerns and sees customer communication as an opportunity to become more efficient as a company in the services offered and the support NTS provides to its customers for those services.

Network Telephone Services (NTS) has been in continuous business operation since 1987. [continued below]....
..... NTS provides its customers with state-of-the-art cloud technology as well as responsive and quality customer service. You can reach NTS customer service personnel 24 hours a day, 7 days a week to handle any type of customer issue that may arise. Any technical matter, reporting issue or any type of billing or customer service question should be addressed by calling NTS.

Any customer sales question should be emailed to NTS at sales@nts.net.

The information provided in this report below is based on comments made by John Maddox and Daniel Coleman during an on-site inspection held by a third party verification company with no biases toward Network Telephone Service, Inc.
Network Telephone Services is Ripoff Report Verified
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..

Network Telephone Service, Inc. is a cloud storage network system provider, specializing in services such as website hosting and data storage. Leads are primarily website based and acquired strictly online, and there is one sales person who works for the company. Leads generally come in from people who are looking for internet services and come across the website. A typical client experience starts with the client reaching out to Network Telephone Service, Inc. to inquire about services. The client is then provided with pricing for the requested services and allowed to make a decision of whether or not they want to do business with Network Telephone Service, Inc. Additionally, existing clients also typically contact Network Telephone Service if they have technical problems or would like to request more bandwidth. Engineers are available to assist these customers and help troubleshoot their problem.



Since receiving complaints through Ripoff Report, Network Telephone Service, Inc. has taken several steps to improve their customer service. “We have a 24/7 customer service line. Anytime something happens, we are there, ready to respond,” states Daniel Coleman, a representative of the company. Anytime a complaint is received, the team at Network Telephone Service works quickly to do what they can to rectify the situation and ensure the customer is satisfied. John Maddox, president of Network Telephone Service, states that their goal is “to resolve a complaint as fast as we can and do whatever we can to make the customer happy. If there is an issue, we will communicate with the customer and then resolve the issue.”

One example of a complaint that was received was a customer who got billed for data services that did not match their report. “We would then go back and investigate why the bill did not match the reports and make adjustments,” states Mr. Maddox. After making the necessary adjustments to the bill, the customer was fully satisfied with the services. Network Telephone Service takes several steps to ensure their customers are satisfied and that any issues are resolved promptly. “Working with companies like Ripoff Report [is important] so if anybody does have an issue, they know how to contact us immediately,” states Mr. Maddox. After a complaint is resolved, the team at Network Telephone Service take several steps to follow up with the client and keep in frequent contact, to ensure the customer’s satisfaction. “Our communications are ongoing with our customers. Once a matter is resolved, we are still talking with that customer frequently,” states Daniel Coleman. “We have to make our clients happy, because otherwise, they will take their business somewhere else,” states Mr. Maddox. Network Telephone Service, Inc. adheres to strict standards and guidelines with their interaction with their customers. Their goal is “to communicate with our clients [and] to not do anything outside the boundaries of state and local laws,” states Mr. Maddox.


Network Telephone Service, Inc. recognizes the value of working with Ripoff Report and the Corporate Advocacy Business Remediation and Customer Satisfaction Program, and the platform it provides for businesses and customers to interact and resolve issues. “We recognize [Ripoff Report] solves problems and makes people happy. Open communications [are important],” states Mr. Maddox.



NTS provides complete voice scripting and recording services.


NTS helps customers customize programs to better analyze their marketing campaigns.

Interactive Menu’s

NTS has full programming staff to customize your applications, including area code and regional call routing.

Disaster Planning

NTS provides proven strategies, services, and technologies, to reduce customer’s vulnerability and assist in the protection of mission-critical operations.

Merchant Processing

NTS can provide customers with merchant processing for all your credit card needs. They have a solid array of relationships for customers to choose from.


Network Telephone Services is dedicated to customer satisfaction.

"We have personnel available around the clock to answer any customer questions or to address any customer concern. We are committed to customer satisfaction. Whether it’s a reporting question, a technical problem or anything else, please call NTS’s toll-free customer service number at (855) 446-8442 or email us at customerservice@nts.net so that your matter can be taken care of by our personnel."

Ripoff Report was pleased to learn that NTS’s past and current approach to business is focused on its pledge to total commitment towards client satisfaction.


Network Telephone Service (NTS) is also committed to continue to improve their infrastructure and their technologies in order to provide their customers with state-of-the-art cloud servicing at competitive pricing. NTS invites feedback from its customers on how better to service their requirements.

NTS recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report’s review, NTS has made organizational changes providing its customers and its employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our review, Ripoff Report is convinced that Network Telephone Services is committed to quality delivery of services resulting in total client satisfaction.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business., this program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.



Network Telephone Services NTS  This Company (((REDACTED))) Internet Woodland Hills, California

NOTICE: About the Report below.
Ripoff Report (((REDACTED))) the offending words and false accusations/statements because we found what was posted to be completely false. If the posting was true, there would have been legitimate proof, documentation and/or a police Report. The claims were absolutely ridiculous. Ripoff Report was not sent any evidence for the claims the author of the Report below made – this could be a competitor. As a matter of policy, when a business joins the Corporate Advocacy, Business Remediation and Customer Satisfaction Program, Ripoff Report emails everyone that filed a complaint so the member business could make things right with them…  our program calls for the member business to err on the side of the customer. It is our opinion, the Report below is bogus and that it is either from the same author who made a completely different report that was also false. The people at NETWORK TELEPHONE SERVICES INC. are good qualified and legitimate, hardworking business people. If NETWORK TELEPHONE SERVICES INC. was that bad of a company, Ripoff Report would have a lot more negative Reports about the company as Ripoff Report has been listed at the top of Google for years now.. What is stated below is redicilous and makes no sense that NETWORK TELEPHONE SERVICES INC. would ever do what is described below. If someone has proof otherwise, please send that to us here at Ripoff Report..

So I open the mailbox today and I find a letter looking like an advertisement addressed to my minor child today, so I'm like who the hell markets to kids. I look at the return address and the envelope reads BABE.COM/FEVER. I'm like WTF my kids like 14 years old. I open the envelope and inside is a warning envelope stating the envelope contains sexual material and should not be opened by minors and just to remain sort of within the law, the envelope quotes a couple of U.S. Codes (Statutes/Laws) just to cover these scumbags asses. So I look up some of the addresses and finally come up with a place called Network Telephone Services (Hmmm, a sex line just like the ones in the sexually explicit ads in this here envelope) Now hears the clincher, the material has this guy Robert Tanners name, but convienently no phone number for him. Needless to say, I tracked that down too. Funny thing is if you go thru the directory searching for him, you wind up with a female with the same last name. So I ask for this guy and she starts asking me for information about me....Yeah, nice try lady. So I give her my sons name and address and advise her that I will be retaining said sexually explicit material including all envelopes, etc and if I receive another one, I will be forwarding them to my local FBI office. Considering they do not appreciate putting porn into the hands of children. The lady is this guys wife. I guess these two run this little s**t operation together. After I hang up, I google this place and I find out they also run another guise as a place called Spectrum Billing which is a so called collection agency for....you guessed it s**t phone lines, so what they do is get this material into the hands of children around the age of puberty, the kids call and maybe if they can, get their jollys off, then the bill collectors sock it to poor ole mom and dad. Well, Mr. and Mrs. Tanner (if that's even either of your real names, I'd be packing up for an extended vacation if I were you both in some nice warm non-extraditable country and pray that you don't try this scam and mess with childrens heads down there because while you might hide from the Feds here in the states, some of these other countries will lynch your deviant asses publicly, however both of you can also choose to stay in the states and we'll give you an all expense paid vacation (each of you - seperately of course) in a nice warm and cozy jail cell with all the rippers, rapists and child molesters who will all great you with open arms and oil you both down for easy entry when you drop that there bar of soap in the shower at the federal pen. I'll be stopping next town over tomorrow to see the federales and drop off your material, provided to my minor child in the morning. Hop you like plane rides, I hear the real Con-Air isn't anywhere near as good as in the movies and gee to think niether of you will get to meet Nick Cage either. Bon Voyage!!!

This report was posted on Ripoff Report on 12/30/2011 04:22 PM and is a permanent record located here: http://www.ripoffreport.com/r/Network-Telephone-Services/InternetWoodland-Hills-California-91367/Network-Telephone-Services-NTS-This-Company-REDACTED-Internet-Woodland-Hills-Cali-816010. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 UPDATE EX-employee responds

mail sent to your son


As a former employee of NTS I can tell you that this is a holding company for at least 50 different varieties of business's that do mailings as well as sex chat and other things.  There is no way that they could have your sons name and or address unless he had contacted the service and gave his telephone number.  When a credit card is used the address is required and you do have to state that you are over the age of consent in your home state.  Perhaps you are just upset that your child is doing things behind yoour back and perhaps is contacting their gay line.  Perhaps you should be having talks with your child about sex and these issues and not openine his personal mail.  I think the FBI woulld tell you that doing so is a federal offense.  Start being a proactive parent instead of blaming everyone else for your problems.  If you spent all that time with your son as you did trying to find out who this company was perhaps he would have told you the truth.  You seem like a hostile and unapproachable person perhaps thats how your child see's you also. 

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#2 General Comment

Rip-Off or Family Issue ?

AUTHOR: MayMarie - (United States of America)

I can understand your sensitivity to the situation. However, have you considered that your son had contacted these services, possibly using your credit card and or information (street address, etc.) and was unaware that mail would be sent to your house?

Try checking his phone bill records or even your home phone bill records. As well as his credit card records or any charge via phone. You might find truer answers there. The FBI or police would tell you the same.

You cannot disregard this as a possibility. I would look into it and talk to your son. I know it may seem awkward at first but it could help either way. I hope you find some clarity in your situation. 

This sounds more like a family problem then a rip-off.
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#3 General Comment


AUTHOR: Susan - (United States of America)

Just a question, how did they get your 14 year olds name and address? The police are going to ask the same thing.
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