• Report: #554068

Complaint Review: Network Tool Warehouse - NTXTools.com

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  • Submitted: Wed, January 13, 2010
  • Updated: Tue, September 06, 2011

  • Reported By: macman — Riverside California USA
Network Tool Warehouse - NTXTools.com
PO Box 34628 Seattle, Washington United States of America

Network Tool Warehouse - NTXTools.com USA Tool Warehouse Scam to get your credit card info, steal your money, and never deliver any tools Seattle, Washington

*REBUTTAL Owner of company: Please Accept Our Apology

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Order placed 11/18. Credit card charge posted 11/19. No information or merchandise received by 12/9. Phoned 1 800 939 8665 and sent email to address from USA Tool Warehouse website. Person on phone said he was just call center and was incapable of accessing any order information. He said I would have to speak to "Todd Morgan" and he would transfer me. Got voice mail and left message. Never received any response or any product. email was returned 12/9 as undeliverable.


Web search also turned up Network Tool Warehouse, ntxtools.com, and spxstore.com as the same outfit. Sent email to info at ntxtools.com 12/9. Received response from dillon james at usatoolwarehouse.com apologizing for delay and advising that my tools had shipped several days ago. Tools never arrived.



Follow up emails to info at ntxtools.com and dillon.james at usatoolwarehouse.com as well as voice mail to Todd Morgan - all produced no response. Fraud report filed with credit card company.

This report was posted on Ripoff Report on 01/13/2010 07:54 PM and is a permanent record located here: http://www.ripoffreport.com/r/Network-Tool-Warehouse-NTXToolscom/Seattle-Washington-98124/Network-Tool-Warehouse-NTXToolscom-USA-Tool-Warehouse-Scam-to-get-your-credit-card-info-554068. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

Please Accept Our Apology

AUTHOR: Dillon James - (United States of America)

Hello,

Please accept my apology for the problem you have getting the information you need from our company. Please give us a call at 1-800-939-8665 and speak with Nathan Alexander. Nathan will will provide you with tracking informaiton for your order. If lost we will gladly replay the merchandise at no charge.

Sincerely,

Dillon James
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