- Report: #831450
Report - Rebuttal - Arbitrate
Complaint Review: Network Tool Warehouse
Network Tool WarehousePO Box 34628 Seattle, Washington United States of America
Network Tool Warehouse ntxtools.com Beware of this lousy company!!! PO Box 34628 Seattle, Washington
*REBUTTAL Individual responds: Return Policy & Compensation
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They finally refunded part of my credit card charge and charged me a restocking fee and shipping, though they had already charged shipping to begin with! When I objected, the person I had all these dealings with, a Nathan Alexander, some sort of sales management person, said he had no proof I had canceled the order. I responded that I did have proof, that I had written a negative review on this store on ResellerRatings.com, which was dated 11/16, and based on their not having communicated with me about back ordering the merchandise and stating that I had canceled the order. This was of no use; while polite, he stayed firm on their only issuing a partial refund.
My order was really quite small; I only persevered in all the communication on principle, because it was obvious this company engaged in bad business practices, really a rip off, not business. I did inform Mr. Alexander that I would try and warn potential customers before they make the same mistake as I made, that is, to order from this business, which by the way is also Coastal Tool Supply. Once they get your money, even if you get nothing for it and request a justified refund in full, you won't see all your money. As I was willing to persevere in communicating with them, I will persevere in communicating negatively about them.
This report was posted on Ripoff Report on 01/30/2012 06:52 PM and is a permanent record located here: http://www.ripoffreport.com/r/Network-Tool-Warehouse/Seattle-Washington-98124-16/Network-Tool-Warehouse-ntxtoolscom-Beware-of-this-lousy-company-PO-Box-34628-Seattle-831450. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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