On 11/1/2011 I ordered some parts for a plasma cutter. Two weeks later I called to see if they had shipped, and was told they had been back ordered, without my consent or having told me of the delay. I canceled the order on 11/16 when I called. On 12/27, these parts were delivered in spite of the cancelation and my credit card was charged on 12/22. I contacted the company to have these parts returned, as I had already purchased them elsewhere, and what followed was a two month headache with more than 15 emails.
They finally refunded part of my credit card charge and charged me a restocking fee and shipping, though they had already charged shipping to begin with! When I objected, the person I had all these dealings with, a Nathan Alexander, some sort of sales management person, said he had no proof I had canceled the order. I responded that I did have proof, that I had written a negative review on this store on ResellerRatings.com, which was dated 11/16, and based on their not having communicated with me about back ordering the merchandise and stating that I had canceled the order. This was of no use; while polite, he stayed firm on their only issuing a partial refund.
My order was really quite small; I only persevered in all the communication on principle, because it was obvious this company engaged in bad business practices, really a rip off, not business. I did inform Mr. Alexander that I would try and warn potential customers before they make the same mistake as I made, that is, to order from this business, which by the way is also Coastal Tool Supply. Once they get your money, even if you get nothing for it and request a justified refund in full, you won't see all your money. As I was willing to persevere in communicating with them, I will persevere in communicating negatively about them.