- Report: #1045924
Report - Rebuttal - Arbitrate
Complaint Review: Network for Good
Network for Good1140 Connecticut Ave. NW Ste 700, Internet United States of America
Network for Good Donation took over 4 months to reach Nonprofit, Internet
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We received a call last week on April 11, 2013, from Network for Good in Washington D.C., to verify our address and stated a donation they had mailed to us had been returned. I provided the address, which they verified as being correct on their envelope, and said they would re-send it. We received the mailing 4/18/13.
After opening the envelope and viewing the paperwork associated with the check, we discovered the Donor had actually made the donation on December 2, 2012, and the check was dated January 15, 2013, that's over 4 months from the time Donor made the donation. This places the nonprofit in a position of apologizing for the delayed "Thank you" for their donation, because of NFG's poor service. We don't consider that service. It does not help us in cultivating new Donors, and it certainly does not warrant a fee.
This, I'veread is one of NFG's complaints about nonprofit's not following up with Donors after receipt of funds. If the nonprofit is not receiving donations until 4 months later, this would explain that problem. Donors would expect to be provided a more timely response.
Furthermore, NFG adds a phrase on the paperwork attached to the check that states: "By depositing this check you agree to the Network For Good Giving System Agreement at www.networkforgoodcheck.org, then provides the Customer Support # 888-284-7978. With this type of service, I feel a nonprofit is being coerced into using them to get the funds a Donor has already provided.
I'm inclined to believe Donors are not informed their donation could take over 4 months in actual receipt by their selected nonprofit. NFG's service requirements should close off this gaping hole and provide immediate notification to the nonprofit of any donation received, while they process. Paypal is great! They provide donor account privacy, low fees , a tax receipt and the nonprofit gets their donation in days.
A check dated January 15, 2013, certainly should have been re-routed sooner than 3 mos. It calls into question the reality of the returned mail reason given, for a potential practice of holding of funds for quarterly interest gain on accumulated bank investment reserves. Needless to say, based on our experience, Network for Good is not good for us.
This report was posted on Ripoff Report on 04/24/2013 03:12 PM and is a permanent record located here: http://www.ripoffreport.com/r/Network-for-Good/internet/Network-for-Good-Donation-took-over-4-months-to-reach-Nonprofit-Internet-1045924. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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