How to fight Netzero and their related companies under "United Online"
Contact company first, and record the call (you must tell them you are recording) You will get a very difference response than if you don't...they can be nice when they want to be:)
Document everything you/they did...names! dates! times! Results!
Email is good as it gets it in writing.Do not rely on this for cancellation, though. Copies of your email are in your sent folder. If they claim they "never got the info" you have a copy there.
When your CC bill comes, dispute with the Credit card company first. Tell them you have evidence that you cancelled and that they have not followed their agreement per contract ( refer to Netzero "terms" here and send a copy along with a print version of their website if it's a free offer they are not honoring. Mention beginning and ending dates of service and amount, and include print copies of emails).
Next file a complant with Better Business Bureau. It won't do much good, but is helpful for the next suggesstion. Netzero has a terrible record with the BBB, BTW :( Include a link to Netzero and their rating to the FTC......
FTC? You bet! The most powerful thing you can do is file a complaint with the Federal Trade Commission. This will lead to a class action suit if there will be one. Here are the links (the second one is for complaints):
If enough people do this there won't be anymore people like you and me who have been ripped off. They only get away with this because people WON'T take the time to complain. This will stop them eventually, and may get your cash (settlement too?) back.
U.S.A. Click here to read other Rip Off Reports on NetZero NOTICE!
---IMPORTANT File your Rip-off Report now---
FYI, Attorneys General nationwide, FTC, FBI, US Postal Inspectors, Homeland Security, US Justice Department and most other Authorities Including Government Authorities in more than a dozen other countries and Local & National News Media all view Rip-off Report,.. We'll put YOU in contact with them if you want them to help further your cause, YOU make that choice when you sign into your Rip-off Report account.. It is important to file with the authorities, but, consumers and other authorities never get to see what consumers filed with any other agency not even the BBB! All they do is suck in your info and no one else gets to see it! That is why it is important to ALSO file with us here at Rip-off Report. Your filed Rip-off Report will more than likely be prominent on the search engines.
Lawyers read Rip-off Report too, those attorneys interested in helping your situation or if a Class Action Lawsuit is being filed, Rip-off Report will contact YOU with their contact information. We dont give out your info!