• Report: #1116119

Complaint Review: Netzero Mobile Broadband

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  • Submitted: Thu, January 16, 2014
  • Updated: Thu, January 16, 2014

  • Reported By: Evelyn — Knoxville Tennessee
Netzero Mobile Broadband
, Select State/Province USA

Netzero Mobile Broadband lied about no overage charges Nationwide

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I wnat to caution anyone looking to for a mobile braodband internet service to avoid Netzero like the plague. We ordered the service on a Thurs paid our initial fees and were told our first bill would be prorated from the day we recieved our device and we would be billed as of Feb9

We received our broadband device on Mon 13th and when we could not activate it as we were instructed we called for assistance and were tiold we had a billing issue. We gave them the confirmation number we received proving inital payment had been made and they resolved the issue and we were online by noon on Mon.

Early Wednesday morning no internet just a screen saying to contact them because we had gone over our 2GB limit. In less than 48 hours we went over the limit because they neglected to tell us that if you stream any thing a newscast you tube or a tv show online it goes towards your data limit. They offered us a larger plan $50.00 a month for 4GB but it hardly seems worth it if you can't even stream a video. Needless to say Comcast is starting to look good. They are running a commercial right now claiming there are no overage charges. Don't beleive it. I will not be using this service after I pay for this first month. Luckily they didn't make us commit to a year long contract.


This report was posted on Ripoff Report on 01/16/2014 03:21 PM and is a permanent record located here: http://www.ripoffreport.com/r/Netzero-Mobile-Broadband/Select-StateProvince/Netzero-Mobile-Broadband-lied-about-no-overage-charges-Nationwide-1116119. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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